Full time
Clovity
Washington, DC, USA
Title: Help Desk Manager Location: Washing, DC Duration: Full Time Permanent Job summary: · Need a very strong resource who can stand up and steer a highly functioning remote help desk team · The team of Help Desks Analysts are remote, but this manager must be DC local and go onsite 5x week · Will report to Mohsen but also be on the hook to answer Partners and C-Level Execs · Required to be extremely polished and professional · Team has 15 people, 7 to 8 of them are new hires. Some are local, some are non-local · Person is expected to improve process, diligence, and improving how people communicate across the team and firm Required Skills · Experience in managing experience of mid-large sized teams · Experience in ServiceNow use, Covington has upcoming project to refine ServiceNow later this year · Experience in full understanding of ITIL and service operations ·...