The Department of Customer Service wants to give the people of NSW a great customer experience when they interact with the NSW Government.
We aim to deliver excellence in customer service, digital leadership and innovation in government services, and safe and secure markets.
- establish the customer at the centre of all programs and initiatives across the NSW Government
- deliver a more consistent and efficient digital experience with government
- use data and behavioural insights to drive customer service improvements
- engage more effectively with the people of NSW.