Department of Customer Service

The Department of Customer Service wants to give the people of NSW a great customer experience when they interact with the NSW Government.

We aim to deliver excellence in customer service, digital leadership and innovation in government services, and safe and secure markets. 

We help:

  • establish the customer at the centre of all programs and initiatives across the NSW Government
  • deliver a more consistent and efficient digital experience with government
  • use data and behavioural insights to drive customer service improvements
  • engage more effectively with the people of NSW.