Optus Sydney NSW, Australia
The Data Analyst within the Data Analytics team is a critical role under the Data Science & Analytics function within the new Data Centre of Excellence (DCoE), Marketing and Product. The DCoE is being established as a core function of the Marketing and Product team at Optus to help realise the vision of becoming a customer-centric, digital telco, driven by a data and advanced analytics capability that delivers exceptional and cost-effective employee and customer experiences and optimises customer and household revenue growth. The role Enablement of data driven decision-making from proactive insights that will drive a step change Optus’s understanding of the customer and products Develop a solid knowledge of business metrics and ongoing performance drivers and levers for your business unit/s. Effective translation of business requirements into analytical tasks. Support the delivery of the Analytics strategy to evolve our analytics capability beyond descriptive and diagnostic to being proactive and delivering prescriptive, preventive and predictive solutions for Optus which may involve new or improved models, technology or techniques to meet the business objectives. Consolidating information from across the Data Marketing Transformation team to present a holistic view of product performance and customer behaviour including Optus data warehouse, Research, Data Scientists, Commercial, External Market Analysis and Marketing Campaigns Reviews. Identify, analyse, and interpret trends or patterns in complex data sets and analyse results using statistical techniques to develop insights and recommendations. Closely collaborating with the Data Science team to share insights and provide requirements and recommendations on when advanced data models could be developed and implemented to improve the business outcomes. Act as Subject Matter Expert for Insight Analysts in key technical areas including: Optus systems and data flow; data analytics & SQL; statistical analysis; commercial analysis; forecasting; customer behaviour and profiling. The perks We offer all kinds of benefits, such as: Work collaboratively in an open, agile environment with flexible working hours and location Discounts with over 400 companies Australia wide (Technology, Retail, Home, Fashion and more!) Mobile and Broadband staff discounts Onsite facilities at Macquarie Park such as a Gym, GP, Mini-Mart, Cafes Training, Mentoring and further learning opportunities Staff buses to Epping and Wynyard, and back again About you Preferred skills and experience include: Tertiary qualifications in a quantitative field (e.g. Mathematics, Computer Science, Finance, Engineering, Statistics) Advanced Excel Minimum 3 years of demonstrated exposure to a variety of Marketing, Sales and/or Commercial functions in large organisation Proficiency in analytical techniques (SQL, SAS coding skills, statistical modelling) Experience in a marketing or commercial environment (product, strategy, research) Strong understanding of data warehouse structure and data extraction Excellent communication and presentation skills Proven ability to work through complex issues to reach an outcome Demonstrated analytical skills developed from experience in similar roles Telecommunications or Financial Services experience Internal or external consulting experience preferred You would be a self-starter with the ability to work independently and multitask several different activities across critical deadlines in a high-pressure environment. About us At Optus, we don’t sit back and let the future happen to us – we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re working to create a better tomorrow for all Australians. Optus believes in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
Feb 25, 2020