Our role is to bring water to you and adapt it to meet your needs. That means providing a reliable supply of quality water for home and business. It means fixing problems quickly. It means providing efficient and reliable sewerage and trade waste services. It means innovating in areas such as recycling and in the ways that we can solve your water and sewerage related needs.
In a world of uncertainty, our role is also to help you make the right choices about your water and adapt to the new reality of water supply.
We manage and maintain the water and sewerage networks – the pipes, pumping stations, valves and some treatment plants that bring water to you and take waste away.
We buy our fresh drinking water from the government’s water wholesaler, Melbourne Water, that manages the water catchments (the dams) and treats the water to a high standard.