ViSenze is one of the fastest growing A.I. start-ups and a leader in the development of image recognition technology. To help us build upon our success, we are seeking a Senior Customer Success Manager based in Singapore, who will own the Customer Lifecycle for a set of Enterprise accounts, beginning with customer onboarding and implementation and continuing through the adoption and renewal staging. As a Senior Manager, you will also be required to supervise a small team of customer success managers across the organisation.
This is a hands- on and frontline execution role where you will work closely with the Enterprise Sales team to develop and execute customer success plans to ensure our customers objectives are met and business values optimised. You will engage remotely and onsite with a named list of key accounts to ensure that their needs are met, and that our solutions drive the maximum ROI for the client. You will also be responsible for relationship management, some technical support, data analysis, revenue retention, identification of areas for potential growth, upselling and overall customer satisfaction.
This role reports to the Business Head and will work closely with multiple stakeholders with assigned strategic accounts. The successful candidate shall be confident to lead and present customer success plans to some level of technical ability.
ViSenze powers visual commerce at scale with deep learning and computer vision. Used by the world's biggest retailers like Uniqlo and ASOS, ViSenze simplifies the way shoppers search and discover products; converting images into engagement opportunities, and making content shoppable. Today, ViSenze is acknowledged amongst top global AI startups by Interbrand, CognitionX, CBInsights, A100, VentureBeat, Datamation, eMarketer, and Forrester. The company has raised over USD34 million in funding to date from marque investors including Rakuten.
Ranked as top 10 tech companies in 2019 by Glassdoor in Singapore and an award winner of The Best Tech Company to Work For 2019, ViSenze offers a rare opportunity to join a thriving, fast-paced, multi-cultural environment and be part of a truly exciting journey of a pioneering A.I. company.
Visenze is also one of the founding AWS Global Retail Competency partners.