Functional consultant

Must Have Technical/Functional Skills

• Minimum 8+ years of experience in Software Asset management as Functional Consultant
• Experience in understanding and defining overall organization Software Asset Management Process in align with business stakeholders
• Ability to conduct workshops with business and IT stakeholders to define overall SAM process.
• Experience in using ServiceNow SAM Pro as Software Asset Management Tool
• Expertise on Asset Management process (HAM and SAM)
• Expertise in Software Asset Management lifecycle and Software License Compliance Management
• Strong knowledge on various Software licensing models
• Strong knowledge on Software normalization process, Reconciliation process
• Extensive knowledge on Software asset management processes, including software procurement, license management and compliance verification
• Knowledge on software asset management tools to monitor software usage and license allocation
• Strong knowledge on Software Discovery, Normalization, Reconciliation process
• Understanding KPIs and convert them to requirements for implementation using ServiceNow SAM Pro
• Knowledge on ITOM, Content Library, CSDN
• Knowledge on creating and using dashboards on various SAM KPIs
• Exceptional communication skills, with the ability to translate functional requirements to technical information
• Experience in using other SAM tools like Flexera and SNOW
• Certifications in SAM
• Working in agile environment.
• Agile project management tools

Experience Required 8 years to 12 years

Roles & Responsibilities

• Facilitate and drive the Software Asset Management (SAM) process workshops
• Understand current process and define future state of process (SAM)
• Need to understand and define future state process in all aspects of SAM
• Need to guide ServiceNow SAM Pro tools team on implementation above process.
• Working with business team (SAM Manager) in defining and documenting various requirements for implementing in ServiceNow SAM Pro
• Documenting process/flows in visual diagrams
• Validation of implemented process in ServiceNow Sam Pro
• Coordinating User acceptance Testing
• Coordinating with business team to create user stories in Agile project management tools like Jira/ADO

Generic Managerial Skills

• Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
• Experience defining and documenting governance processes and procedures and ensuring that the processes are followed