Oct 13, 2024

Infrastructure Technician

Job Description

ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

The Infrastructure Technician completes key, nondiscretionary tasks associated with project onboarding and completion. These tasks include Domain Transfers, Journaling setup on purchased email systems, User account and mailbox setup, legacy email ingestion to enterprise archive solution, and M365 Tenant Deletion. The role reports to the Manager of Infrastructure Engineering and functions as a member of the Engineering and Implementations team within M&A Integration. This role is responsible for timeliness and quality of infrastructure integration activities. The successful candidate will have broad, general IT knowledge and can focus on high quality outputs.

Key Responsibilities Onboarding Tasks
  • Configure journaling in acquired agencies mail system as assigned. Facilitate the transfer of purchased domains, working closely with MAI resources and HUB's domain registrar with high quality and precision, preventing any potential interruption to business.
  • Ingest PST copies of agencies legacy mail as assigned at the end of integration project activities per the established documented procedures.
  • Remove all data, licenses, and dependencies from M365 tenants and deleting the M365 tenant within a specified timeframe. Quality and Documentation.
  • Ensure delivery, quality, and continual improvement of assigned infrastructure integration responsibilities.
  • Ensure integration task work is properly documented and maintained in a content management repository.
  • Consistently follow established procedures with peak quality for all assigned tasks.

Team Leadership and Management:
  • Demonstrate Operations and Technology Leadership Behaviors (one team, build trust, customer driven, future focused, innovate daily, and be curious) in all actions and ways of working, and coach their organization on the behaviors needed for success as pertaining to their responsibilities.
  • Fulfill additional duties as required.

Key Success Measurements
  • Executing successful integration tasks across the entire M&A portfolio. Completing assigned work within the timelines set forth by the integration project team.

Qualifications

Well-grounded in technology and has a solid understanding of infrastructure conversions, specific experience includes:
  • 3 years of experience in technology delivery execution roles with emphasis on infrastructure.
  • Familiarity of common change control processes.
  • Demonstratable understanding of DNS records and DNS functionality.
  • Working knowledge with the following technology domains: email/messaging, Windows desktop, Exchange On-Premise, O365, and cloud (AWS preferred), Domain Registrars.
  • Knowledge of AWS, Azure, ADFS, and Office 365 technologies.
  • Detail oriented with strong organization skills.
  • Excellent communication skills (both written and verbal).
  • Authorized to work in the United States, Canada, and Puerto Rico.
  • Ability to work off hours.

Required Competencies Strategic Orientation
  • Understands the business context and impact the work being performed will have. Results Orientation.
  • Optimizes contribution and results versus settling for what is simply most practical, cost effective, or easiest to execute.
  • Sets time-bound objectives and activities, and eliminates barriers in an organized, structured, and diligent manner.

Team Leadership
  • Acknowledges and considers different backgrounds and working styles, tailoring style as appropriate.
  • Offers an improved way of delivering value when appropriate.
  • Has the passion for the mandate that is contagious with other team members while also promoting the highest standards of ethics and compliance.

Collaboration and Influencing
  • Builds trust and confidence with team members to influence decisions as appropriate.
  • Builds meaningful relationships with team members and across functions within the organization.
  • Communicates complex ideas and open to ideas from others.
  • Uses a sound decision-making process and ability to influence through strong interpersonal skills, underlined by superior judgment.

JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.

Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $70k to $85k and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

Department M&A

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy

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