Jan 13, 2025

Administrative support assistant - employment

Job Description

About Our Job
What We Offer
This is an on-call position, which means it is a part-time, hourly role. This position will no more than 39 hours per week. The target hiring range is $19.59-$21.94 and is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits. On‐call positions may have routine or variable work schedules.
Location
In this position you can expect to work on site at one of the Denver Human Services locations.
What You’ll Do
About Denver Human Services
Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!
The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs
This posting is for multiple positions. Those selected must be active Colorado Works (TANF) Participants in Denver County and will be participating in a work-based learning experience.
General duties may include:
  • Provide clerical support and assistance to the Agency and provide customer service over the telephone and in person with internal and external customers
  • Routine clerical duties, such as: data entry, paper document filing, electronic document filing, stuffing correspondence, delivering mail, tracking reports, monitoring requests, categorizing documents, organizing paper and electronic files, and arranging office supplies
  • Retrieve necessary information and enter data into several different computer programs and database systems
  • Provide Spanish/English interpretation if proficient in both languages
  • Ability to learn and apply new computer skills on a regular basis, and knowledge of computer programs such as Microsoft Windows, Word, Excel, and Outlook
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Routine clerical duties, such as: data entry, paper document filing, electronic document filing, stuffing correspondence, delivering mail, tracking reports, monitoring requests, categorizing documents, organizing paper and electronic files, and arranging office supplies
Administrative Support Assistant II (ASA II) duties may include:
  • Provide clerical support and assistance to the Agency and provide customer service over the telephone and in person with internal and external customers
  • Gain general knowledge to provide responses to customer questions at various customer facing DHS operations
  • Assist clients with copying documents in our self-service room
  • Complete accurate data entry of new applications for food, cash, and medical benefits
  • Retrieve, sort, date stamp, and distribute mail throughout the day
  • Perform other duties and projects as assigned
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
  • Exceptional customer service skills
  • Experience providing trauma-informed care and using a holistic approach to service delivery
  • Experience with and understanding of Motivational Interviewing, social work, and case management
  • Ability to communicate effectively and persuasively in both oral and written format
  • Comfortable with video and audio-conferencing systems including Microsoft Teams and data tracking systems
  • Attention to detail and ability to multi-task
  • Passion for and flexibility to work with diverse populations, neighborhoods, and partners throughout the Denver community
  • Training and experience with Mental Health First Aid
  • A high regard for empathy and compassion
Required Minimum Qualifications
  • Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
  • Experience Requirement: One (1) year of clerical experience.
  • Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
  • Licensure & Certification: None
Application Deadline
This position is expected to stay open until January 24th, 2025. Please submit your application as soon as possible and no later than January 24th at 11:59pm.
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from
AssessmentTeam@denvergov.org
with a link to the assessment or test. We recommend that you add
AssessmentTeam@denvergov.org
to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact
AssessmentTeam@denvergov.org
.
About Everything Else
Job Profile
CC1484 Administrative Support Assistant II
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Oncall
Position Salary Range
$19.59 - $29.39
Starting Pay
Agency
Denver Human Services
Assessment Requirement
Administrative Professional
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact
Jobs@Denvergov.org
with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click
here
for English or
here
for Spanish.