The company
Our client is a global leader in advanced imaging and microscopy solutions, providing innovative tools that are used in Industrial, Life Sciences and Healthcare industries. They are now seeking a skilled Technical Support Specialist to join their Sydney team for a 12-month fixed-term contract
The Role
As a Technical Support Specialist you will provide expert technical guidance on Life Science Microscopy and Imaging systems. Acting as the go-to resource for sales teams and clients, you will deliver technical solutions, troubleshoot complex issues, and provide product application support to drive success across our Life Science portfolio
Key Responsibilities
- Serve as the primary technical advisor for Life Science microscopy and imaging systems, assisting sales teams and customers remotely and on-site.
- Provide hands-on support for complex customer requirements, collaborating with sales staff to deliver effective solutions.
- Offer technical guidance on imaging software and associated hardware, ensuring optimal integration and functionality.
- Support service teams with warranty-related inquiries and technical troubleshooting for Life Science products.
- Manage and maintain demonstration and loan equipment, including setup, tracking, and quality control.
- Facilitate training sessions for sales teams to enhance product knowledge and technical capabilities.
- Assist the marketing team in the preparation of materials for new product launches, including presentations, promotional content, and campaigns.
- Contribute to tenders and proposals for Life Science products.
Role Requirements:
- A degree in Biological Sciences or a related field, with strong knowledge of microscopy or imaging systems.
- 1-2 years’ experience working with Microscopes and Imaging technologies, including associated software and advanced solutions.
- Excellent problem-solving abilities with a proactive, solutions-focused mindset.
- Strong written and verbal communication skills, with the ability to present complex concepts clearly.
- Self-motivated, adaptable, and detail-oriented, with the ability to thrive in a dynamic environment.
If this position aligns with your skills or interests, please APPLY or reach out to aoife.schlindwein@persolkelly.com.au