Jan 15, 2025

Technical support specialist

Job Description

The company

Our client is a global leader in advanced imaging and microscopy solutions, providing innovative tools that are used in Industrial, Life Sciences and Healthcare industries. They are now seeking a skilled Technical Support Specialist to join their Sydney team for a 12-month fixed-term contract


The Role

As a Technical Support Specialist you will provide expert technical guidance on Life Science Microscopy and Imaging systems. Acting as the go-to resource for sales teams and clients, you will deliver technical solutions, troubleshoot complex issues, and provide product application support to drive success across our Life Science portfolio


Key Responsibilities


  • Serve as the primary technical advisor for Life Science microscopy and imaging systems, assisting sales teams and customers remotely and on-site.
  • Provide hands-on support for complex customer requirements, collaborating with sales staff to deliver effective solutions.
  • Offer technical guidance on imaging software and associated hardware, ensuring optimal integration and functionality.
  • Support service teams with warranty-related inquiries and technical troubleshooting for Life Science products.
  • Manage and maintain demonstration and loan equipment, including setup, tracking, and quality control.
  • Facilitate training sessions for sales teams to enhance product knowledge and technical capabilities.
  • Assist the marketing team in the preparation of materials for new product launches, including presentations, promotional content, and campaigns.
  • Contribute to tenders and proposals for Life Science products.


Role Requirements:

  • A degree in Biological Sciences or a related field, with strong knowledge of microscopy or imaging systems.
  • 1-2 years’ experience working with Microscopes and Imaging technologies, including associated software and advanced solutions.
  • Excellent problem-solving abilities with a proactive, solutions-focused mindset.
  • Strong written and verbal communication skills, with the ability to present complex concepts clearly.
  • Self-motivated, adaptable, and detail-oriented, with the ability to thrive in a dynamic environment.


If this position aligns with your skills or interests, please APPLY or reach out to aoife.schlindwein@persolkelly.com.au