Customer Quality Engineer
About SHOKZ
As the first bone conduction headset manufacturer in China, Shokz pioneered the foray into patented bone conduction technology and has built itself as a world-renowned headphone brand with its signature open-ear design. Utilising numerous patented acoustics and health technologies in areas like bone conduction and other related acoustic technology, Shokz aims to accelerate the development of their True Wireless Stereo (“TWS”) series and their bone-conduction hearing aid product line.
Job Scope:
1. Work as a market quality representative in Southeast Asia (Singapore, Malaysia, Thailand, etc.), collecting quality information of client products (terminal products and POP display racks) through business trips and store inspections, listing problem points and promoting internal improvement within the company, enhancing user experience and satisfaction
2. Research the market return data and trends. Establish a product return model to measure the quality level of the product market, and decompose responsibility for quality issues to each business unit based on physical analysis to identify improvement opportunities
3. Bridge the gap between consumers and SHOKZ, dive deep into local stores and after-sales processes, identify improvement & risk points, and promote SHOKZ's development
4. Other assigned tasks.
Job Requirement:
1. Bachelor's degree or above, majoring in science and engineering
2. Having excellent teamwork and communication coordination skills, having strong self motivation, able to flexibly respond to changes
3. Located in a subsidiary in Singapore, required frequent business trips to Malaysia, Thailand, Japan, South Korea, and other countries
4. Passionate about learning and sports.
SHOKZ (SINGAPORE) PTE. LTD.
Contact Person:Leon Li(HR Manager)
Email:lizz@shokz.com.cn
Offcial Website:http://shokz.co
Job Type: Full-time
Pay: $3,500.00 - $4,000.00 per month
Schedule:
Work Location: In person