Senior system business analyst / information technology specialist

Job Details

Working Title: Senior System Business Analyst
Job Class: Information Technology Specialist 5
Agency: Housing Finance Agency

• Job ID: 86877
• Location: St. Paul
• Telework Eligible: Yes, up to 50% of scheduled workdays. Teleworking employees are required to live in Minnesota or within 50 miles of the St. Paul office if in Wisconsin.
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 06/16/2025
• Closing Date: 06/23/2025
• Hiring Agency/Seniority Unit: Housing Finance Agency / Housing Finance-MAPE
• Division/Unit: BTS - Project Management
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $39.14 - $66.92 / hourly - $81,724 - $139,728 / annually
• Classified Status: Classified
• Supervisor: Millicent Kasal
• Bargaining Unit/Union: 214 - MAPE
• FLSA Status: Exempt - Professional
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

Minnesota Housing is hiring! We’re a mission-focused financial institution looking for a Senior Systems Business Analyst who will perform business analysis functions using a set of tasks and techniques to successfully act as a liaison among stakeholders in order to understand the structure, policies and operations of an organization and to be able to recommend solutions that enable projects to be successful and goals to be met. This includes participating in requirements gathering sessions to analyze, define and document business processes, software requirements, data management systems and development of specifications for technology initiatives. This position offers a unique opportunity to lead business analysis on impactful initiatives, influence strategic decisions and work with cross-functional teams to innovate and achieve excellence.

Essential Job Duties

• Perform the business analysis activities, tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions to enable the organization to achieve its goals.
• Must analyze and synthesize information provided by a large number of people who interact with the business (customers, staff, IT, executives, etc.). Responsible for eliciting the actual needs of stakeholders (not just desires) and successfully managing, translating and communicating these needs between the various groups.
• Provide Business Analysis Planning and Monitoring to plan and determine which activities are necessary in order to complete the business analysis effort for the project. This includes: the identification of stakeholders; selection of business analysis techniques; the process used to manage requirements; and how to assess progress of work and activities.
• Provide Requirements Analysis to progressively prioritize and elaborate requirements to enable the project team to implement a solution that fulfills the needs of the organization and stakeholders. This involves analyzing stakeholder needs to define solutions that meet those needs; functional and non-functional requirements; modeling the business domain using process diagrams, flowcharts, data models, etc.; exploring behavior models using use case, user experience design, storyboards, wire-frames, user profiles and user stories; and verifying and validating final requirements.
• Provide peer review analysis leadership and mentoring (includes but is not limited to feedback, guidance, oversight and direction).
• Provide Solution Assessment and Validation to assess proposed solutions to determine feasibility and best fits for gathered requirements – identifying and documenting gaps and shortcomings. This covers: evaluating alternate solutions; quality assurance processes; support through implementation; and post implementation reviews.
• Identify possible areas of concern around system problems and opportunities for re-engineering and redesigning systems and services. Recommend process improvements.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

To be qualified for and considered for this position, applicants must meet all of the minimum qualifications listed below. Ensure that your resume contains descriptions of your work experiences sufficient for comparison against the requirements stated below and indicate the beginning and ending month and year for each job held.

Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

• 5 years of experience in progressive experience as a technology systems business analyst.
  • A Bachelor’s degree in Information Technology may substitute for 12 months of experience – or – a Master’s degree in the listed fields may substitute for 18 months of experience
• Understanding and experience with System Development Life Cycle (SDLC) processes and project management methodologies.
• Eliciting and managing requirements by creating business analysis documentation such as business process modeling, gap analysis artifacts, use cases, user stories and acceptance criteria, context diagrams and functional decompositions.
• Effective communication skills, with the ability to comprehend and convey complex information in a clear, accessible manner—whether through verbal, written, or visual means—to facilitate mutual understanding across diverse audiences.
• Ability to collaborate and work effectively as part of an Agile team.
• Customer service skills that include active listening, empathy, the ability to effectively resolve problems.
• Cultural competency as demonstrated by skills for communication and interaction across cultures and awareness of one’s own world view and that different world views exist.

Preferred Qualifications

• Experience working with vendor products, configurable products, and commercial off-the-shelf (COTS) product implementations.
• Experience supporting Salesforce or other CRM applications.
• Experience with Azure DevOps (ADO).
• Ability to provide effective mentorship and coaching to team members.
• Support a newly formed Enterprise Project Management office by analyzing, identifying and supporting continuous process improvement initiatives.

Physical Requirements

Requires moving office items such as file folders and small office tools.

Additional Requirements

This position requires successful completion of the following:

• Reference Checks.
• Job related background checks.
• Conflict of Interest Disclosure.

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Human Resources at minnesota.housing.human.resources@state.mn.us

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID 86877, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Human Resources at minnesota.housing.human.resources@state.mn.us.

About Housing Finance Agency

At Minnesota Housing, we know that affordable housing is an essential part of Minnesota’s infrastructure. When you work here, you’re helping to build stronger communities. We have a national reputation as one of the finest housing finance agencies in the country.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Student Loan Reimbursement (pilot program)
• Tuition Assistance Program
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.