May 31, 2021

Salesforce - Business Analyst

  • Robert Walters
  • Macquarie Park NSW, Australia
Full time Business & Systems Analyst

Job Description

With an immediate start, the successful Salesforce Business Analyst will join a newly built team to work across a large-scale CRM project. This role will require extensive Salesforce and Business Analyst experience as well as strong stakeholder engagement skills.

Key Responsibilities
The Salesforce Business Analyst, you will be responsible for:

  • Lead and work with internal stakeholders to identify functional requirements and propose functional solutions in line with the CRM platform road map
  • Define and document user stories, use cases, business rules, wireframe designs and process models
  • Contribute to the creation, maintenance and governance of the CRM platform road map and backlog
  • Review technical solutions to ensure they align to the overall business and functional requirements
  • Contribute to the development of training plans and materials
  • Act as a Salesforce functional consultant and expert in the CRM domain

Key Requirements
The Salesforce Business Analyst, you will have:

  • Minimum 5 years BA experience
  • Salesforce experience is mandatory
  • Skilled in the use of Jira and Confluence
  • Salesforce Certifications and gaming experience highly desired but not a necessity


Business Analyst