Aug 31, 2021

IT Support

  • Robert Half Technology
  • Melbourne VIC, Australia
Contract Help Desk & IT Support

Job Description

The Company

Our client has a buzzing environment, where they are growing rapidly and looking for your brilliance as Technical support to resolve the issues of internal users and take control and deliver projects. If you are a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment, this could be the ideal opportunity to fast-track your career.

The Role

In the fast-paced role, you will respond to and follow up on technical issues raised via phone, email, and walk-ups, as well as providing IT support for Windows, Microsoft Office, and a variety of other applications used internally. Let your eye for detail and creativity shine as you independently investigate and implement solutions to technical issues and identify recurring technical issues, proposing solutions to address the cause of problems.

Your Skills & Experience

  • Brilliant experience installing and configuring Windows OS, networked and local printers, and business applications.
  • Experience in Windows 7 & 10 administration and bug-fixing in an Active Directory environment.
  • Outstanding analytical skills in Microsoft O365 applications.
  • Azure AD administrations experience
  • Experience with IT support ticketing systems.
  • Good knowledge of basic TCP/IP networking concepts.
  • Ability to create test transactions and run tests to find errors and confirm programs meet specifications and regulatory compliance.
  • Experience with SharePoint.

About you

You have in-depth knowledge of computer systems, networks, and appropriate software applications. But your real flair lies in your ability to communicate with all levels of users both verbally and in writing. You have the creativity to translate complex IT issues into simple, comprehensive steps that a wide audience can understand, and you are a true team colleague whose energy and enthusiasm inspire others.

What's on offer?

  • An exceptional opportunity to make a positive impact on the department and the company.
  • A fast-paced, dynamic workplace.
  • Ongoing professional development and mentoring by outstanding business leaders.
  • A rare chance to grow your skill set and enjoy career progression.
  • A company that promotes merit, rewards excellence, and champions work-life balance.