Customer Success Representative

Job Duties

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

TheCustomer Success Representativerole is a unique opportunity to work with our customers to ensure their success and satisfaction with Donaldson Industrial Services. This role is a part of Donaldson's Industrial Smart Services Business and is ideal for people who are experienced and energized working with customers directly, problem solving, remote trouble shooting, and creating a great customer experience.

This is a hybrid role based out of our Bloomington, MN headquarters.

Role Responsibilities:

Become the first touchpoint for our customers to ensure success in running filtration equipment and provide an excellent customer experience.

Remote monitor customer filtration equipment from your computer to provide remote troubleshooting and technical support directly to customers.

Track and document customer issues in CRM to ensure all issues are handled.

Work with customers to offer services and parts based on their needs and your interactions to keep up and running successfully.

Liaise closely with our service team to get technicians deployed to solve on-site customer needs.

Onboard new customers guiding them through setup of our products and services.

Work with customers and partners to drive service renewals.

Minimum Qualifications:

3+ years of experience in a customer-facing role, preferably in a business setting.

High school diploma or GED attained.

Basic working knowledge of Microsoft applications.

Preferred Qualifications:

Energized by customer interaction and problem solving.

Previous experience dealing with difficult customers, situations and issues.

Previous experience working with Oracle and any CRM system.

Able to multitask and type quickly to record customer work.

Strong communication skills both verbally (phone) and written (email).

Mechanical aptitude or experience with remote technical support.

Relocation:Thisposition is not eligible for relocationassistance.

Annual Salary Range:$50,100-62,600. Actual salaries will vary based on several factors including, but not limited to applicable work experience, training, education, performance.

Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paidleaves(including paid parental leave)andmore.

Immigration Sponsorship Not Available:

Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.).

Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.

International relocation or remote work arrangements outside of the U.S. will not be considered.

Keywords:customer success, problem solving, customer experience

#LI-Hybrid

Equal Opportunity Employer, including Disability and Veterans

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Donaldson is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, age, gender, religion, national origin, genetic information, protected veterans status, sex, sexual orientation, gender identity, disability status, or any other status protected under federal, state or local laws.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

3 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$50,100.00 - $62,600.00 / Annually

Postal Code

55431

Place of Work

On-site

Requisition ID

JR-26647

Job Type

Full Time

Job Benefits

Not specified

Application Link

http://ipc.us/t/5E2840D3A46D4463