Customer Relations Manager (OEM Programs)

Job Description

The Customer Relations Manager leads OEM customer programs from early development through launch and production. This role blends project management and account management, serving as the primary point of contact for customers and internal teams to ensure successful execution of timelines, deliverables, and commercial objectives.

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Key Responsibilities

Project & Program Management

• Lead OEM projects through full lifecycle: development, quoting, design, approval, launch, and production

• Own timelines, milestones, risks, and deliverables across long-cycle opportunities

• Coordinate cross-functional teams to ensure deadlines and project goals are met

Account Management

• Serve as the main contact for assigned OEM customers

• Build strong relationships through responsiveness and consistent communication

• Drive customer satisfaction and identify opportunities for account growth

Commercial & Quoting Support

• Support quote creation, pricing coordination, and opportunity progression

• Partner with sales, procurement, and engineering to align execution with business goals

• Manage changes, updates, and follow-ups throughout the sales cycle

Cross-Functional Collaboration

• Work closely with sales, engineering, operations, supply chain, and quality teams

• Facilitate communication and resolve issues across internal and external stakeholders

• Provide regular updates to leadership on project status and pipeline activity

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Qualifications

• 5+ years in project management, account management, or OEM customer-facing roles

• Experience managing complex, long-cycle projects (OEM or manufacturing)

• Strong communication, organization, and problem-solving skills

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency in Microsoft Office; experience with ERP/CRM systems Preferred Experience

• Background in wire & cable, data centers, or custom manufacturing environments

• Experience with OEM sales cycles, quoting, and production launch

• Exposure to large-scale deals ($100K+) and pipeline management

• Understanding of material pricing (copper/metal fluctuations)