Team Lead, Onboarding

Why WWT?

At World Wide Technology, we work together to make a new world happen.?Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview

The Onboarding Team Lead - Strategic Resourcing is a hands-on people leader responsible for supervising a team of onboarding specialists while directly managing a personal caseload of Strategic Resourcing and Delivery onboarding requests. This role balances day-to-day operational execution with frontline people leadership, ensuring onboarding requests are completed accurately, compliantly, and on time. The Team Lead serves as an escalation point for complex onboarding scenarios and partners closely with the Manager, Onboarding to ensure workload alignment, process consistency, and service quality. This position is ideal for an emerging leader who stays closely connected to day-to-day operations while developing core people management skills.

Responsibilities:

• Supervises a team of onboarding specialists, providing daily guidance, support, and task prioritization.

• Ensure onboarding activities align with client-specific contractual and compliance requirements.

• Monitors team workload, service levels, and turnaround times; escalate risks or capacity concerns to the Manager, Onboarding.

• Provides onboarding, training, and ongoing coaching for new and existing team members.

• Support performance management through regular check-ins, feedback, and development conversations.

• Foster a collaborative, respectful, and customer focused team environment.

• Maintain a personal onboarding caseload focused on supporting our strategic resourcing and delivery business.

• Guide candidates through the full onboarding lifecycle, including but not limited to: Client specific NDAs, background release forms, contractor agreements, background checks, and drug screens.

• Reviews onboarding documentation for accuracy, completeness, and compliance with U.S. state regulations.

• Partners with Onboarding Manager, Resource Managers, Account Managers, and Legal to resolve onboarding issues and escalations.

• Updates and maintains records in applicant tracking systems and vendor management systems.

• Applies established onboarding procedures, templates, and best practices consistently.

• Partners with cross functional stakeholders to clarify onboarding requirements and timelines.

• Identifies process gaps or recurring issues and provide input on operational improvements.

• Supports documentation updates and process changes as directed by the Manager, Onboarding.

• Acts as a subject matter resource for U.S. Strategic Resourcing and Delivery onboarding processes.

Qualifications:

• 2+ years people leadership experience required

• A minimum of 2 years' progressive experience in a related field required, 3 years preferred.

• 2-3 years of experience in onboarding, talent operations, HR operations, or a related field

• Prior experience supporting onboarding or compliance-based processes preferred

• Strong organizational and prioritization skills in a high-volume, deadline driven environment

• Ability to balance people leadership responsibilities with individual execution

• Working knowledge of U.S. onboarding requirements and compliance considerations

• Strong written and verbal communication skills

• Customer focused mindset with strong attention to detail

• Ability to exercise sound judgment and escalate appropriately

• Comfortable working with multiple systems and stakeholders simultaneously

• Bachelor's Degree in Arts/Sciences (BA/BS) Human Resources preferred

• Up to 10% of the time Domestic Travel only

Want to learn more about WWT? Check us out here: https://www.wwt.com/about

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $74,800 to $93,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Health, Dental, and

• Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.

Equal Opportunity Employer

#LI-RTE

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.