Director of Student Financial Services

Company Description:

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:

The Director of Student Financial Services provides leadership and oversight for student financial services operations, including financial aid, student accounts, and related support functions. This role is responsible for ensuring compliance with applicable regulations while delivering efficient, student-centered services that support access, affordability, and student success.

The Director works collaboratively across departments to enhance service delivery, improve processes, and align financial services with institutional priorities.

Key Responsibilities
Leadership and Administration

• Provide leadership, direction, and management of Student Financial Services operations.
• Establish goals and priorities aligned with organizational objectives and the strategic plan.
• Develop and implement policies and procedures to support effective and efficient operations.
• Continue a culture of collaboration and continuous improvement.
• Oversee the administration of financial aid programs, student accounts, and related services.
• Ensure timely, accurate, and compliant processing of student financial transactions and aid.
• Identify and implement process improvements to enhance efficiency and the student experience.

Compliance and Regulatory Oversight

• Ensure compliance with federal, state, and institutional regulations related to student financial services.
• Oversee preparation for audits, reporting requirements, and regulatory reviews.
• Maintain up-to-date knowledge of regulatory changes and implement necessary adjustments.

Financial Aid Administration

• Oversee the administration and distribution of financial aid programs, including grants, loans, and scholarships.
• Monitor fund utilization and ensure appropriate stewardship of financial resources.
• Support equitable access to financial aid and related resources.
• Oversee data management and reporting functions related to student financial services.
• Analyze data to inform decision-making, assess outcomes, and improve operations.
• Ensure accuracy and integrity of internal and external reporting.

Staff Supervision and Development

• Supervise, mentor, and evaluate staff within Student Financial Services.
• Support hiring, training, and professional development.
• Promote a positive and inclusive work environment.

Collaboration, Partnerships & Outreach

• Collaborate with internal departments to support student success initiatives.
• Serve as a liaison to external agencies, organizations, and stakeholders.
• Participate in institutional committees and cross-functional initiatives.
• Support outreach efforts, including financial literacy initiatives, workshops, and informational sessions.
• Collaborate with campus partners to reduce barriers and enhance student access and persistence.

Requirements:

• Master's degree.
• Minimum of 5-7 years of progressively responsible experience in student financial services, financial aid, or a related field.
• Demonstrated knowledge of applicable financial aid regulations and compliance requirements.
• Experience supervising staff and managing operations.
• Strong analytical, organizational, and problem-solving skills.
• Effective communication and interpersonal skills.

Preferred

Experience in higher education.
Familiarity with enterprise systems used in student financial services (e.g., ERP or CRM platforms).
Experience with process improvement initiatives.

EQUIVALENCY STATEMENT:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:

Salary: $100,000 annually
Benefits: Yes, Full Time Position
Union: Non-Unit Professional (NUP)
Grant Funded: No
Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

INFORMATION AWARENESS SECURITY TRAINING:

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions:

All available positions are located at: www.stcc.edu/about-stcc/employment which applicants must apply online by submitting a cover letter**, resume and three (3) professional references.

**Cover letter must demonstrate how your education and experience qualifies you for this position.

PRE-EMPLOYMENT DETAILS:

STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.

POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY:

Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at kcsenie@stcc.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

EQUAL OPPORTUNITY STATEMENT:

STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.