24 office support jobs found in Harrisburg

Company : enGen Job Description : JOB SUMMARY This role focuses on supporting the application product lifecycle, with a particular emphasis on claims processing and related application components. The Business Technical Analyst collaborates closely with customers, engineers, and other team members to capture capability needs, gather project specifications, and translate high-level business requirements into clear, comprehensive, and detailed specifications for new capabilities and enhancements on existing applications. A key aspect of this position involves performing analysis of business problems and data to identify trends and opportunities for process improvement, particularly within claims operations. The incumbent will assist in creating and maintaining deliverables such as detailed requirements, user stories, and basic user interface designs. This role also actively participates in the full software development lifecycle on Agile Scrum teams, potentially...

Become a part of our caring community The Actuarial Analyst 2, Analytics/Forecasting analyzes and forecasts financial, economic, and other data to provide accurate and timely information for strategic and operational decisions. You will establish metrics, provide data analyses, and work directly to support business intelligence. You will evaluate industry, economic, financial, and market trends to forecast the organization's short, medium and long-term financial and competitive position. The Actuarial Analyst 2, Analytics/Forecasting will report to the Associate Director, Actuarial Analytics/Forecasting. You will ensure data integrity by developing and executing necessary processes and controls around the flow of data. You will collaborate with stakeholders to understand business needs/issues, troubleshoot problems, conduct root cause analysis, and develop cost effective resolutions for data anomalies. You will understand department, segment, and organizational strategy and...

Part-Time Bilingual (Italian/English) Service Desk Analyst Req number: R7729 Employment type: Part time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. This position is part-time (20 hours a week). Job Description We are looking for a bilingual customer...

Bilingual (Portuguese/English) Service Desk Analyst Req number: R7715 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide...

Job Description With your deep knowledge of Oracle Fusion Apps subscription data, Cloud Framework transactional scenarios, financial and operational KPIs, and your limitless curiosity, creativity and vision to deliver new business insights to our LOB leaders and shape predictions that help drive business growth. If you're the rare blend of individual who can go deep in the data and also comfortably engage in strategic business discussions with Executives, this opportunity in the Product Development Tools and Innovations (TINNO) Team might be right for you. This is a functional/business role focused on subscription/finance insights, KPIs, and executive storytelling. The ideal candidate for this position will bring their extensive expertise of Cloud SaaS Subscription data and, importantly, the underlying business transactional scenarios underpinning that data to shape details into complex and compelling stories. You'll piece together the puzzle through meticulous analysis...

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Production Quality Analyst within QC - Origination organization, you will be based in Pittsburgh, PA; Kalamazoo; MI, Denver; CO or based within the PNC footprint. Core hours for this role are Monday - Friday, 8:00 am EST - 5:00 pm EST. In QC Originations, you will be part of a dynamic team which values collaboration and partnership and is continually striving for improvements in operational efficiency and risk mitigation. This department performs quality reviews, with a high degree of accuracy and timeliness, for loans which are booked on the ACBS system by our Booking and Closing partners. The Quality...

Job Description: Employer: IHC Health Services, Inc. (dba Intermountain Health) Job Title : Data Analyst - Technical - Senior Degree Required : Bachelor's degree or equivalent foreign education Academic Discipline(s) : Management Information Systems, Analytics, Statistics, Health Informatics, or a closely related field Experience Required : 5 years of post-degree progressive experience in healthcare data analytics OR Degree Required : Master's degree or equivalent foreign education Academic Discipline(s) : Management Information Systems, Analytics, Statistics, Health Informatics, or a closely related field Experience Required : 2 years of experience in healthcare data analytics Job Description: Lead comprehensive analytics for national quality programs including HEDIS and Stars, overseeing the full lifecycle from technical specification translation, data validation, and rate calculation across both VBC and FFS populations....

Company : Highmark Inc. Job Description : JOB SUMMARY This job provides expertise for standard to moderately complex problem solving and in-depth understanding of system functionality. The incumbent reviews significant amounts of information and analyzes processes to support business unit needs. May troubleshoot errors, conduct impact analyses, and/or solve data rejection. Performs business analyses in one or more operational areas. Identifies process gaps and recommends process improvements for efficiencies. May provide guidance to Associate level employees. ESSENTIAL RESPONSIBILITIES Intake operational objectives and gather information. May perform routine research and evaluate basic output requirements and formats. Communicate business operational requirements to internal groups responsible for developing/testing business requirements in various applications. Coordinate, monitor, and report on the progress of projects to ensure adherence to...

Company : Highmark Inc. Job Description : JOB SUMMARY This position works within the Provider Contracting department and provides analytical and other support for provider contracting, contract administration, and departmental initiatives and projects. The incumbent supports the data and analytical needs of those leading provider negotiations. They monitor and facilitate the contract loading and ongoing contract administration in Highmark systems. This role interfaces directly with other departments (Reimbursement, etc.) on the ongoing departmental needs to support contracting and administration activities. JOB DESCRIPTION Monitor activities by tracking the specific terms of each contract and maintaining a mechanism for monitoring and documenting compliance with those terms and perform special studies/audits for all contracts. Prepare periodic reports that summarize compliance with key responsibilities outlined in the agreement for both internal and...

Company : enGen Job Description : JOB SUMMARY This job supports one or more analytical aspects of the business products and services life cycle, within a sub-product scope (one or more data components). Uses minimal judgement and discretion to assist in collaboration with customers to understand data, reporting, and analytical capability needs, gather project and data specifications, create data sets, operational reports, and analytical deliverables, translate high-level business data needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of customer data needs, and ensure quality delivery. Also supports identification, documentation, and resolution of risks, defects and issues. May analyze market trends for...

Company : Highmark Health Job Description : JOB SUMMARY This job supports one or more analytical aspects of the product management lifecycle, with a focus on Provider Data Exchange. Working within this sub-product scope, the candidate uses regular judgement and discretion to collaborate with customers and business stakeholders in order to understand business capability needs and translate them into detailed business requirements for new or modified capabilities. The candidate also contributes data and analysis to the creation of business cases and cost-sheet analysis to support product strategy and informs the evolution of the product roadmap. They will perform research, analyze data to determine business problems and trends, and assess business processes and business rules to identify and recommend opportunities for process improvements. The candidate partners closely with business and delivery partners across the product lifecycle to ensure the integrity and...

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today. We are seeking an experienced Azure Operations Analyst with strong expertise in cloud networking and DevOps practices to support the implementation and optimization of our cloud infrastructure. This role focuses on hands-on engineering, deployment, troubleshooting, and optimization of Azure environments. This role requires proficiency in Azure services, network architecture, and modern DevOps methodologies. Duties/Responsibilities: Deploy, manage, and maintain Azure resources including compute, storage, networking, and security components. Implement cloud solutions using established standards, templates, and best practices. Perform routine operational tasks such as patching, updates, configuration management, and environment...

Company : enGen Job Description : JOB SUMMARY The Pathology Systems Administrator is responsible for the day-to-day administration, support, and lifecycle management of enterprise pathology and laboratory information systems that support diagnostic workflows across the organization. This role partners closely with pathology operations, clinical stakeholders, vendors, and IT infrastructure teams to ensure highly available, secure, and compliant systems that directly enable patient care. The administrator manages pathology applications, interfaces, and supporting infrastructure, ensuring system reliability, regulatory compliance (e.g., CAP, CLIA, HIPAA), and alignment with enterprise IT standards. The role plays a critical part in system upgrades, integrations, migrations, incident resolution, and continuous improvement of pathology technology platforms. ESSENTIAL RESPONSIBILITIES Work with more senior team members, customers, Technical Engineers, Software...

Job Summary Under general direction and part of a global/regional IT team, the Senior CRM Analyst I position is a role that combines responsibility for gathering business requirements as well as designing, administering, and maintaining Salesforce ensuring alignment between technology and business goals. This is a hybrid position requiring at least three days in the office. Responsibilities Work as part of a global IT team to perform set-ups/configuration and system administration within CRM related software including Salesforce Work together with local and corporate Architects to design new functionality within the CRM system. Functional design, test, coordinate deploy and support Salesforce functionality enhancements and solutions for the organization Maintain and enhance existing Salesforce applications and configurations Execute system testing; create use cases, develop and execute test plans. Coordinate and manage, working with data integration...

Job Summary Under general direction and as part of a global/regional IT team, the Senior CRM Analyst/Developer I position is a role that combines responsibility for designing, developing, and maintaining Salesforce solutions, while also performing a business systems analyst role as required, such as gathering requirements, analyzing business processes and ensuring alignment between technology and business goals. This is a hybrid position requiring at least three days in the office. Responsibilities Work as part of a global IT team to perform set-ups/configuration and development within CRM related software including Salesforce Work together with local and corporate Architects to design new functionality within the CRM system. Functional design, develop, test, coordinate deploy and support Salesforce functionality enhancements and solutions utilizing Apex. Maintain and enhance existing Salesforce applications and configurations Develop and execute system...

Company : Highmark Health Job Description : JOB SUMMARY This job works collaboratively to support of all risk and compliance assessment activities of Highmark Health across a broad range of frameworks including NIST, HITRUST, PCI, HIPAA, SOC, MAR, CMS, JCAHO, etc. The incumbent will partner with the organizational risk and business partners, the technology organization, and global delivery teams to meet Highmark Health's mission requirements in a manner consistent with the enterprise risk appetite. This individual must have a proactive mindset and approach, and feel comfortable working in a highly matrixed environment. ESSENTIAL RESPONSIBILITIES Plan and conduct risk assessment activities according to the appropriate framework, including but not limited to NIST, HITRUST, PCI, HIPAA, SOC, MAR, CMS, JCAHO, in order to identify, assess, prioritize, evaluate and address financial, information security, privacy, and other areas of risk.Prepare draft reports and...

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Utility Infrastructure Analyst About the Role Aspart of CBRE's Global Workplace Solutions team, the Utility InfrastructureAnalyst will play a critical role in the initial mobilization and startup oflarge-scale infrastructure deployment across North America for a majore-commerce client. This position is integral to establishing the primaryengagement workflows for utility coordination and data-driven poweravailability assessments. Reporting directly to the Utility InfrastructureManager, the Analyst provides the essential technical and administrativesupport required to unburden regional operations and ensure the consistentexecution of program tracking systems. What You'll Do Managerial Support: Provide comprehensive technical and administrative support to the Utility Infrastructure Manager to facilitate high-level reporting and...

Company : enGen Job Description : JOB SUMMARY This job is responsible for configuring, rolling out, and supporting the assigned Epic application(s). Responsibilities include business/systems analysis, requirements definition and documentation, system design, and problem resolution. The analyst communicates with system end-users to understand issues and implement solutions. ESSENTIAL RESPONSIBILITIES Plans, designs/builds, tests, implements, and supports the needs of Epic software. Analyzes and determines system requirements and specifications. Performs and documents workflow analysis while evaluating user experience. Supports and maintains environments or applications using domain knowledge. Creates and maintains documentation and training materials regarding the implementation of applications. Using knowledge of Epic, configures changes within the Epic environments to provide standardized, comprehensive workflows. Corrects issues, conducts...

Hello This is Sheetal from ABSI urgently looking for IT HELP DESK/SERVICE DESK Support for HARRISBURG PA LOCATION THERE ARE 2 ROLES ONE IS HAVING $ 16 ON W2 ALL INCLUSIVE HOURLY RATE SECOND IS HAVING $ 20 ON W2 ALL INCLUSIVE HOURLY RATE Please let me know for which role you are available Job Opportunity Job Description Engagement Type Contract The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. • Investigates and resolves computer software and hardware problems of users. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. • Talks with technical and non-technical co-workers to research problem and find solution. • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. • Create and escalate Remedy trouble...

Company : Highmark Health Job Description : JOB SUMMARY This job supports risk & quality assurance studies required by regulators, the Blue Cross Blue Shield Association (BCBSA), accreditation bodies, executive management, plan partners, group customers, and employee level performance. The programs for which the department is currently wholly or partially responsible for are (a) the BCBSA's Member Touchpoint Measures (MTM), Licensee Desk Level Audit (LDLA), and Federal Employee Program (FEP) Quality Program, (b) the National Committee for Quality Assurance (NCQA), (c) Joint Commission accreditation compliance, (d) quality measures required by state regulators, (e) certain quality measures related to group and partner plan contractual performance guarantees / service level agreements, and (f) employee performance quality. ESSENTIAL RESPONSIBILITIES Plan and conduct risk assessment activities according to the appropriate framework, including but not...

Company : Allegheny Health Network Job Description : GENERAL OVERVIEW: The Office of Sponsored Research (OSR) provides centralized administrative services and oversight for clinical research programs, and activities include, but not limited to: Medicare Coverage Analysis and associated filings with the Center for Medicare and Medicaid, budgetary development, protocol review, contract and budget negotiations. The incumbent is responsible for negotiating and executing clinical trial agreements and preparing budgets based on study protocol optimizing reimbursement from Sponsors. In addition, incumbent will build and maintain the study within Clinical Trial Management System (CTMS) along with performing Medicare Coverage Analysis (MCA) to support billing compliance efforts. Assists and contributes with the development and maintenance of Office of Sponsored Research (OSR) policies and procedures. Participates and contributes in process improvement initiatives within OSR....

Service Desk Analyst Req number: R7601 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a bilingual customer service-oriented Service Desk Analyst to provide Level 1 technical support to both users in an...

Job Title: Help Desk Analyst (Tier 1) Location: Harrisburg, PA (Onsite) Job Type: Contract Schedule: Monday – Friday (Onsite) | Telework on Fridays Interview Process: In-person interview (approx. 1 hour) Position Overview "Navitas Partners, LLC" is seeking a dedicated Help Desk Analyst to provide Tier 1 technical support in a fast-paced, customer-focused environment. This role is heavily phone-based and requires strong communication skills, reliability, and a passion for delivering excellent customer service. The ideal candidate will have at least 1 year of IT Service Desk or call center experience along with a foundational understanding of IT systems. While technical skills are important, strong interpersonal and customer service abilities are essential for success in this role. Key Responsibilities Provide first-level technical support for hardware, software, and system-related issues via phone Troubleshoot and resolve user issues...

Company : enGen Job Description : JOB SUMMARY This job supports one or more analytical aspects of the business products and services life cycle, including capability enablement with cross-team dependencies within a product scope. Uses significant judgement and discretion to collaborate with customers on complex data and reporting issues in order to understand capability needs, gather project and data specifications, create data sets, operational reports, and analytical deliverables to translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Also responsible for identification, documentation, and resolution of risks, defects and issues....