2 manager quality systems jobs found in Springfield

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. Next Gen Web Solutions is a small SaaS company serving the higher education market, recently acquired by Nelnet. We build products used by hundreds of institutions - scholarship management, online forms and workflow, FAFSA...

The Manager, IT Support manages a help desk team to support and resolve end-user issues with computer hardware or software. This position will manage the overall response to user inquiries and ensure that the team can troubleshoot, diagnose problems, and identify solutions with IT equipment and applications. Responsibilities and Duties: Manage a medium-sized user support area with guidance from senior colleagues, developing a user support plan and delivering activities and solving complex issues to meet user support standards. Produce, update, and provide best practice support on complex documents, databases, and other departmental systems, advising colleagues as needed and using expertise to help improve processes. Provide fault isolation and resolution for complex challenges to limit and address issues promptly. Work within established knowledge management systems to deliver preset outcomes for an area of responsibility. Develop short- or medium-term work...