Full time
US Commander, Navy Installations
Groton, CT, USA
Duties The main purpose of this position is to provide support and assistance to the administrative and managerial functions within the Military and Family Support Center. Reception and Information and Referral (I&R) Services 50% Serves as MFSC Customer Service Desk Representative. Greets visitors, receives telephone calls and ascertains the nature of the visit or calls in a professional, respectful manner. Refers telephone calls and visitors to appropriate staff or office based upon knowledge of the organization and its programs and operations. Answers substantive requests for information, which can be provided based on information from records and files or personal knowledge of services available. Locates and selects appropriate references and procedures for application to specific questions. When unable to locate information or cannot answer questions, refers caller/visitor to a staff member. Provides follow-up on requests for information. Greets...