Salem State University
Salem, MA
Overview Join Salem State University's Retention Services as an Assistant Director for Case Management &
Engagement, where you'll provide leadership for case management and retention efforts through Navigate360 (N360) to make a meaningful
difference in students' academic journeys. Reporting to the Senior Director of Retention Services and Director of Veterans' Affairs, this
position serves as the primary liaison between faculty and staff, advising units, and Retention Services to ensure timely, effective, and
equity-minded outreach to students experiencing academic and/or day-to-day challenges. This role is designed to strengthen faculty
and staff engagement in early alert and case management practices by providing leadership for Faculty Lead Advisors, overseeing the
onboarding and preparation of faculty and staff case managers, advancing collaboration across academic units, and evaluating the
effectiveness of case management systems and practices. While this role...

