Capital One Financial Corporation
Augusta, ME, USA
Associate Relations Contact Team Lead The Associate Relations Contact Team (ARCT) Lead oversees a team of AR professionals who perform a variety of horizontal operations activities. The primary activities of this team include routing cases to the appropriate case owner or team, resolving associate and people leader inquiries, and managing internal processes and systems. The ARCT Lead participates in and manages AR case intake, case assignment, and resolution of certain case types. Responsibilities of this role include: Lead a team of 3-6 associates in routing and responding to associate and people leader inquiries in a timely manner Monitor volume and partner with AR leadership to ensure appropriate staffing and coverage across the consulting and investigation teams Partner with the HR Help Center to ensure appropriate routing of cases from the central HR queue Ensure intake forms, email templates, and other case resources are kept current...

