Highmark Health
Des Moines, IA, USA
Company : United Concordia Dental Job Description : JOB SUMMARY This job is responsible for a variety of facets of managing the customer Relationship Management (CRM) Tool and processes used by the Sales team. Ensures Sales Staff is set-up and trained in the use of the CRM tool, and drives usage and overall effectiveness of the tool. The incumbent is also responsible to represent the Sales organization on corporate projects (e.g. new products, services or processes) in addition to offering Sales and Marketing customer solutions support (e.g. stocking promotional items). ESSENTIAL RESPONSIBILITIES Ensure Sales staff receive required onboarding and training on the CRM system as well as ongoing user support. Maintain up-to-date knowledge of modifications to the CRM tool and new capabilities in order to educate Sales teams and drive a more tailored effective experience with the CRM tool for Sales management. Create and maintain CRM tool training materials. Conduct training sessions as...