Full time
Concentrix
Portland, ME, USA
Essential Functions/Core Responsibilities Develop production schedules to balance client needs with Concentrix scheduling standards Manage agent preferences, time off requests, and shift bids in the development of schedules Resolve escalated scheduling issues related to agent absence, time off, etc. with unique solutions Develop reports to identify opportunities between client needs and Concentrix scheduling standards Develop schedules and determine hiring needs in partnership with Operations and Business Development Candidate Profile College or University degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts preferred. Understanding of call management systems and principles of scheduling an asset. Prior experience in scheduling and planning preferred. Strong communication skills, both written and verbal. Proficient in Microsoft Office, NICE IEX required. Ability to multi-task,...

