MetLife
Aurora, IL, USA
Role Value Proposition: Provides billing administration and solutions to MetLife group Property & Casualty customers for varying markets. Responsible for the overall customer billing experience and delivering service excellence Key Responsibilities: Accountable for standard regional and national account customers. Customers include single and multi-product customers. Builds and maintains strong relationships with group customers and internal partners. Serves as key contact to internal partners on issues, working effectively with internal and external contacts in problem resolution. Resolves and responds directly to group customers regarding billing inquiries and issues. Participates in escalation calls as billing expert with Customer, Broker, Sales, and Service as situation warrants. Conducts proactive outreach to group customers regarding payment discrepancies, misdirected payments, cash received without backup, missing remits, missing payments, and...