General Motors
Juneau, AK, USA
Job Description The Role The Digital Service Solutions team is part of the CCA organization tasked with ensuring our customers enjoy world-class service experiences. We own the go-to-market approach as part of the enterprise shift to deliver ongoing digital experiences to our customers. The Business Operations team ensures operational excellence by streamlining processes, acting as a liaison between dealerships, CCA field teams, Product Managers, and Information Technology, while collaborating with other departments to align strategies with business objectives and providing requirements for future enhancements. If you're a strong operator, team player, and continuously working to improve customer experience, this might be the right opportunity for you. The Business Operations Incident Management & Applications Specialist will be responsible for becoming a subject matter expert (SME) in all applications affecting the service lane including Online Service Scheduling...


