36 business-systems-analyst jobs found in East Maitland

City of Newcastle (CN) is seeking an innovative Customer Insight and Performance Analyst to develop, manage, and monitor appropriate Customer Experience (CX) metrics to support our CX Transformation and customer service delivery. Drawing on your proven experience in a similar role, you’ll be responsible for analysing key performance data and identifying trends and opportunities for improvement in service delivery both within the Customer Service Centre and across the organisation. Amongst other duties, you'll work with the Customer Insight and Improvement Manager to develop, manage and support a closed loop feedback program where Voice of the Customer insights and service delivery performance is shared with individuals that can impact change across the organisation. You will be responsible for the Customer Service Centre resourcing and rosters, and will provide KPI data and analysis to Team Leaders, better enabling them to deliver relevant coaching to team members. At CN our...

Do you want your work to make a difference for NSW? Together, we create thriving environments, communities and economies. Permanent full-time opportunity, flexible location in NSW Currently working in a hybrid model (home and office days) Salary relative to experience, and ranges from $99,431 to $110,064 + super The Department of Planning & Environment’s Cyber Security team is growing, and our goal is to integrate cyber security into the digital and cultural DNA of the organisation. We are now on the lookout for passionate cyber security professionals to join us and be part of our exciting multi-year program of work to uplift the organisation’s security resilience. Our Cyber Security team is currently seeking to appoint a Cyber Security Identity Analyst who is responsible for identity governance, onboarding new applications to the identity platform and managing and monitoring privileged access management. About You You will have tertiary...

ABOUT THIS ROLE We’re looking for a bright and passionate individual to join our Client Support team providing additional assistance to our clients as follows: Provide day to day support to existing clients Gather information, troubleshoot, engage with internal teams, establish root-cause and reach desired resolutions for client issues Maintain end-user access where and when appropriate Maintain an existing issue management system, escalate issues to responsible teams and liaise with end-users for effective outcomes Schedule, test, and support new releases and projects Update userguides and other support resources   ABOUT YOU The successful candidate will most likely possess: High attention to detail and can-do attitude Excellent written and verbal communication skills Advanced Outlook, Excel and Word skills Problem-solving abilities and change management understanding Ability to prioritise, self-manage, and apply initiative high-pace environment...

Analyse metrics and develop actionable insights to improve the customer experience for the community. 2 year Fixed Term contract. Full Time – 35 hours per week. Flexible work arrangements available including optional 9-day fortnight and hybrid/remote working. City of Newcastle (CN) is seeking an innovative Customer Insight and Performance Analyst to develop, manage, and monitor appropriate Customer Experience (CX) metrics to support our CX Transformation and customer service delivery. Drawing on your proven experience in a similar role, you’ll be responsible for analysing key performance data and identifying trends and opportunities for improvement in service delivery both within the Customer Service Centre and across the organisation. Amongst other duties, you'll work with the Customer Insight and Improvement Manager to develop, manage and support a closed loop feedback program where Voice of the Customer insights and service delivery performance is...

Temporary opportunity up to 24 months, with possibility of extension or Ongoing Clerk Grade: 9/10 - The package includes a base salary range of $113,343 to $124,901 plus employer’s contribution to superannuation and annual leave loading The Department of Customer Service offers flexible working arrangements and work / life balance including flexible locations, flexible start and finish times and flex days off We support flexible working practices with staff able to work remotely during this time (hybrid working) Who We Are The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.DCS has proudly introduced many innovations in service delivery and is continuing to adopt contemporary tools, techniques and systems to improve customer outcomes and operational efficiency. DCS is currently undertaking...

Temporary opportunity up to 24 months, with possibility of extension or Ongoing Clerk Grade: 9/10 - The package includes a base salary range of $113,343 to $124,901 plus employer’s contribution to superannuation and annual leave loading The Department of Customer Service offers flexible working arrangements and work / life balance including flexible locations, flexible start and finish times and flex days off We support flexible working practices with staff able to work remotely during this time (hybrid working) Who We Are The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.DCS has proudly introduced many innovations in service delivery and is continuing to adopt contemporary tools, techniques and systems to improve customer outcomes and operational efficiency. DCS is currently undertaking...

Primary Details Time Type: Full time Worker Type: Employee Provides input into business decisions through the data analysis of trends and business opportunities using both standard and specialised models/systems. Location: Flexible – NSW, ACT, NT, QLD, SA, VIC, WA Type: Permanent, full time position Your part in a changing world At QBE, our purpose is to enable a more resilient future. We’re an international insurer and reinsurer with a local presence in 27 countries. Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage. We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty. Today, we employe more than 11,600 people around the world, and our product portfolio...

Employment Type : Permanent Full Time Position Classification : Health Mgr Lvl 1 Remuneration : $76,152 - $102,438 per annum plus superannuation Hours Per Week : 38 Requisition ID : REQ317240 Location: Newcastle Applications Close: 3 July 2022 – 11:59pm In line with the Public Health Order , all NSW Health workers are required to have received at least one dose of a COVID-19 vaccine by 30 September 2021 and two doses by 30 November 2021 or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful. About the opportunity An exciting opportunity exists to join NSW Health Pathology's Data & Insights team. Being part of NSW Health Pathology means you're helping create better health and justice systems every day. Our Data & Insights team contribute to this through the collection and collation of data from a range of sources across the...

Employment Type : Permanent Full Time Position Classification : Health Mgr Lvl 1 Remuneration : $76,152 - $102,438 per annum plus superannuation Hours Per Week : 38 Requisition ID : REQ317240 Location: Newcastle Applications Close: 3 July 2022 – 11:59pm In line with the Public Health Order , all NSW Health workers are required to have received at least one dose of a COVID-19 vaccine by 30 September 2021 and two doses by 30 November 2021 or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful. About the opportunity An exciting opportunity exists to join NSW Health Pathology's Data & Insights team. Being part of NSW Health Pathology means you're helping create better health and justice systems every day. Our Data & Insights team contribute to this through the collection and collation of data from a range of sources across the...

Employment Type : Permanent Full Time Position Classification : Health Mgr Lvl 1 Remuneration : $76,152 - $102,438 per annum plus superannuation Hours Per Week : 38 Requisition ID : REQ317240 Location: Newcastle Applications Close: 3 July 2022 – 11:59pm In line with the Public Health Order , all NSW Health workers are required to have received at least one dose of a COVID-19 vaccine by 30 September 2021 and two doses by 30 November 2021 or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful. About the opportunity An exciting opportunity exists to join NSW Health Pathology's Data & Insights team. Being part of NSW Health Pathology means you're helping create better health and justice systems every day. Our Data & Insights team contribute to this through the collection and collation of data from a range of sources across the organisation to provide timely...

Employment Type : Permanent Full Time Position Classification : Health Mgr Lvl 1 Remuneration : $76,152 - $102,438 per annum plus superannuation Hours Per Week : 38 Requisition ID : REQ317240 Location: Newcastle Applications Close: 3 July 2022 – 11:59pm In line with the Public Health Order , all NSW Health workers are required to have received at least one dose of a COVID-19 vaccine by 30 September 2021 and two doses by 30 November 2021 or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful. About the opportunity An exciting opportunity exists to join NSW Health Pathology's Data & Insights team. Being part of NSW Health Pathology means you're helping create better health and justice systems every day. Our Data & Insights team contribute to this through the collection and collation of data from a range of sources across the organisation to provide timely...

Do you want your work to make a difference for NSW? Together, we create thriving environments, communities and economies. Parramatta, Orange or Newcastle location Temporary role until December 2022 Salary relative to experience and ranges from $113 343 to $124 901 plus superannuation Our Finance team within our Corporate Service division is seeking to appoint a Financial Analyst until December 2022 to collaborate across our diverse cluster to provide financial management information and advice on financial performance, risks and opportunities across the group. This role will be involved in the annual budgeting process, analysing data, and providing insights and presentations to peers and senior executives. Responsibilities will range from: Supporting the team in the annual budget process, working closely with both internal and external stakeholders, and coordinating responses to requests for information on financial data from Senior Executives and NSW Treasury....

Join an in-house customer-focused, cloud-first IT Support team that prides itself on client experience and service delivery. WHY WORK WITH US? At Coal LSL our purpose is to connect employers and employees with long service leave entitlements for the good of Australia's black coal mining industry. To achieve this, we create a supportive culture built on trust, openness, respect, care and honesty. Here are some of the unique experiences you will have while working at Coal LSL: Be part of an organisation that puts people first and where people are at the heart of every decision. Collaborate across the business to innovate on solving problems. Support Australian industry and contribute to individuals' economic and social wellbeing. We believe in our purpose, we aspire to achieve our vision, we are focused on transforming our business to deliver our strategic goals and we act in a way that reflects our core values. Our people are our greatest asset; we provide...

Newly created remote IT Supplier Performance Analyst opportunity, initial contract to December 2022. Your new company Hays Newcastle are currently looking for an experienced IT Supplier Performance Analyst to join a recognised and well established organisation. Your new role As the IT Supplier Performance Analyst you will be responsible for coordinating vendor governance, risk assessments, and performance management to ensure that commercial and operational agreements meet organisational requirements. You will also develop and review partnerships and alliances to ensure business outcomes are being achieved. This role will have you analyse data and produce reports that considerably impact the performance of organisational programs and systems. What you'll need to succeed Excellent communication skills including the ability to build strong relationships at all levels internally as well as externally. In-depth knowledge of vendor management frameworks and quality...

An exciting opportunity to use your SQL and Python skills in a Data Analyst position offering remote work! Your new company This is a fantastic opportunity for an experienced Data Analyst to start immediately with a large public sector client. Hays is currently seeking a Business Intelligence Analyst who is based in Newcastle, NSW or willing to relocate. Your new role You will be responsible for delivering high quality reporting and coding for an important People and Culture program of work. With your proven expertise in Python and SQL, you will be integral to analyse and identify data patterns. You will be tasked with cleaning and manipulating data sets as well as identifying and advising on data integrity issues. Working as part of the Business Intelligence team, you will also share your expertise with the broader team and provide advice and training. What you'll need to succeed Advanced SQL & Python skills Experience working with REST API’s...

You will bring so much VALUE to this team, they're ready for the next chapter. Part time: 15-24 hours / week. You pick the days! Legendary team: smart, innovative, ready for your business insight. Consider this; you work in a successful engineering business, one where you are recognised for the value you add. Your new employer soaks up your forecasting and modelling prowess to make smart and necessary pricing and scheduling decisions for the future of the business, and for the benefit of all employees. Your new employer: A leader in pressure vessel inspection, our client has been managing the needs of national clients for 15 years. Based in Belmont, they are one of the largest independent inspection companies in Australia. Your new role: To ensure success in this role, your ability will be in analysing financial data, pricing models and current trends such as fuel prices and convert that into forecasting. Reporting to the CEO and working with the Operations...

Employment Type : Permanent Full Time Position Classification : Analyst Remuneration : $84,931 - $99,615 per annum Hours Per Week : 38 Requisition ID : REQ310977 Location: Sky Central, Charlestown Developer The ICT Services team provides information and technology support to the district for clinical systems, desktop services, solution development, telehealth, cyber security, privacy and project management for IT solutions. The ICT Services team are a supportive team that offers training opportunities for staff, wellbeing initiatives and social activities. Based in the Charlestown ICT office, the successful candidate will be responsible for providing customer focused development and support for ICT solutions across HNELHD, with particular focus on the electronic medical records. The successful candidate will be responsible for proposing technical solutions to meet business requirements and will ensure the end solution is robust, maintainable and uses current...

The Data Engineer works to ingest data into data warehouse and then utilising appropriate tools to provide quality information to data analysts and other users to support effective decision making by managers and employees. This role contributes to improving the currency, accuracy and decision-making value of information assets within Compassion Australia.    Key Responsibilities include:   Work with outsourced contractor to develop data warehouse using Microsoft Azure Cloud technology tools Work with outsourced contractor to develop pipelines to ingest data from Salesforce and other systems into Azure using an appropriate ETL process Develop best practice data model within data warehouse using Azure Synapse and related tools Produce certified datasets from the data warehouse to be used in PowerBI reports or other analytic systems Assist in the development of the ministry intelligence platform through increased functionality of data warehouse utilising new...

The company … A leader in the educational resources industry and in operation since 1989, Kookaburra Educational Resources is seeking an OFFICE MANAGER to lead our Customer Experience Team and Champion our values throughout the organisation. Kookaburra is an achievement-oriented organisation, committed to being the number one supplier in the Australian education system with a focus on exceptional service and a comprehensive product range that will ensure continued client satisfaction. Our range includes audio visual and presentation equipment, stationery, art supplies, textbooks, digital resources, teacher resources, office equipment, sporting equipment and robotics, allowing Kookaburra to be a solution provider for schools and educational institutes. Kookaburra's work environment values product quality, meaningful business relationships, service and a genuine enthusiasm for the education market. Kookaburra Education Resources has also been successful in securing several...

Senior Manager Corporate and Commercial  Newcastle  Full Time  Are you passionate about building an inclusive community where people of all abilities can reach their full potential? For over 30 years, Castle has helped more people with disabilities, mental health conditions, chronic illnesses and injuries find work and live meaningful lives than any other organisation in the Newcastle, Hunter, and Central Coast regions.  As a provider of Disability Employment Services and NDIS, Castle has a clear vision for growth built on providing services that enable economic and social participation for its participants.  We are looking for a unique individual who can bring their skills, experience and passion to a role that is fundamental to its strategic growth agenda.  About the role: The Senior Manager Corporate and Commercial leads the financial management, ICT and corporate services functions to support Castle’s service delivery objectives and strategic decision...

DRIVES Super User required! Full time Opportunity (To 31.1.2023) Location-Newcastle About Us Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day. We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions. That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit...