Guardian Life Insurance Company
Remote (Carson City, NV, USA)
Client Service Delivery Associate III -* *Preferred PST/MST time zones with salaries based on location and starting salary of $21.00 per hour with a 3% anual bonus target. Position Summary The Customer Care Associate role supports Guardian's mission to keep our promises and serve more people by providing effortless and exceptional service to our voice/telephone inquiries from insured members, employers, brokers, and sales for benefits, billing, eligibility, claim status, and all other miscellaneous inquiries following process and procedures that provide accurate, complete, and thorough service resolution. When needed, this role investigates customers' service issues and proactively resolves problems by documenting details of telephone conversations and the actions taken. Qualified candidates who move forward in the process can expect the following: An invitation to take a 15-minute candidate assessment will be sent via email through our third-party vendor, Glider . There will be a...