Actalent
West Henrietta, NY, USA
COLLECTIONS REPRESENTATIVE If interested in learning more about this opportunity, please send resumes directly to Shannon at sfitch@actalentservices.com Description This role is responsible for performing soft collections on outstanding receivables while delivering exceptional customer service. The ideal candidate will build strong partnerships with customers and work collaboratively with credit analysts to resolve payment issues and maintain healthy cash flow. Requirements: This position requires a professional demeanor, strong communication skills, and the ability to balance the company’s financial goals with preserving customer relationships. Key Responsibilities: Soft Collections and Customer Communication: Contact customers via phone, email, and other channels to follow up on overdue invoices in a respectful and customer focused manner. Maintain a professional and empathetic approach to addressing customer concerns. Customer Account Management: Review and monitor...