Contract
iTech US, Inc.
Midland, TX, USA
Company: iTech US, Inc. Job Title: Desktop Support Consultant Location: Irving, TX/ Big Lake, TX/ Midland, TX Job responsibilities: Provides second-line investigation and diagnosis. Resolves and closes incidents/service requests as per the procedures & allocated timelines Logs relevant incident/service request details as per process in ITSM tool. Communicates with client regarding incident progress Ensures tickets are updated at all times until issues are resolved Complies with Quality Health Safety Environment (QHSE) and IT policies Liaises with clients, IT support groups and 3rd party providers when necessary Performs staging of PCs? Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc). Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Assists with Site Security Officer...