Full time
Westpac
Parramatta NSW 2150, Australia
Job Description First Nations Identified positions Based at Bedford Park or Parramatta Hybrid working after 6 months How will I help? Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob. These positions are First Nations Identified positions, providing an exciting career pathway for First Nations applicants seeking a customer service career. In your new role, you will be making outbound calls and taking inbound calls from customers across different product portfolios, aiming to recover overdue balances. You'll use various tools and methods, like negotiation and questioning skills, and you'll also provide or refer customers for hardship assistance or suggest they seek independent financial advice. It's all about showing empathy and emotional intelligence to help our customers maintain their relationship with the bank. Your goal as a Hardship & Collections Consultant is to ensure that customers...