UMB Bank
Remote (Albany, NY, USA)
*We are currently hiring for our next call center class starting 7/14/2025 * If we fill the soonest scheduled start date, you may be considered for one of our additional class start dates: Monday, July 14th, 2025 Monday, August 4th, 2025 The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls. How you will spend your time: + Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products. + Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications. + Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive...