KSM Securian Financial Group
Saint Paul, MN
Overview: Securian Financial is hiring a Contact Center Supervisor. As part of our Enterprise Contact Center, the Contact Center Supervisor will lead a diverse team supporting both Customer Service and Claims operations. This role oversees associates across multiple product lines and service areas, ensuring consistent and comprehensive service delivery. Our Contact Centers are at the forefront of Securian's commitment to helping customers build secure tomorrows. In this role, you'll be responsible for monitoring team performance, meeting service level expectations, and developing associate skills across all supported business lines. Responsibilities include but are not limited to: Supervise contact center associates handling inbound calls and other interactions for customers and claimants of Securian's life insurance products. Monitor individual and team performance to ensure service levels and customer satisfaction standards are consistently met. Plan, staff, direct work, and...

