Scottish Power
Orange, CT, USA
Job Info POSITION: Customer Care Representative B - Bilingual (Spanish) NUMBER OF POSITIONS: 2 LOCATION: UI - CT - Orange - 100 Marsh Hill Rd HOURLY RATE: $33.45 + $1.41 (Bilingual Premium) Responsibilities Perform Customer Care duties which are diversified and require the use of a wide range of alternatives to properly handle responsibilities. Function in accordance with good business practices and within the framework of established Company policies, procedures, and State regulations. Respond to customer inquiries and requests concerning such things as billing, rates, service applications, service interruption, voltage, service calls and energy conservation programs including establishing, changing, updating, closing an account or inputting service order as determined. Using prescribed equipment and methods, refer to pertinent files and data; if needed, transmit requested data to customers. Perform evaluations and investigate, analyze, and resolve, where...

