20938 customer experience manager jobs found

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Principal Customer Experience Manager has a customer centric obsession that guides their actions in defining and orchestrating the customer experience at T-Mobile. This role is a critical team member in shaping T-Mobile's Retail and Enterprise Go to Market strategies. The candidate will have demonstrated strength in strategic direction & analysis, existing expertise in Go-To-Market activities, strong understanding of business architecture, and skill in leveraging functional and organizational interdependencies to drive...

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Principal Customer Experience Manager has a customer centric obsession that guides their actions in defining and orchestrating the customer experience at T-Mobile. This role is a critical team member in shaping T-Mobile's Retail and Enterprise Go to Market strategies. The candidate will have demonstrated strength in strategic direction & analysis, existing expertise in Go-To-Market activities, strong understanding of business architecture, and skill in leveraging functional and organizational interdependencies to drive...

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Principal Customer Experience Manager has a customer centric obsession that guides their actions in defining and orchestrating the customer experience at T-Mobile. This role is a critical team member in shaping T-Mobile's Retail and Enterprise Go to Market strategies. The candidate will have demonstrated strength in strategic direction & analysis, existing expertise in Go-To-Market activities, strong understanding of business architecture, and skill in leveraging functional and organizational interdependencies to drive...

Customer Experience & Insights Manager Hybrid – St. Paul, MN, US $115,000 – $180,000 + Incentive Eligible About The Role We are hiring a Customer Experience & Insights Manager to lead customer-centric initiatives and insights strategies across a global portfolio. In this high-impact role, you will be responsible for managing the full customer journey, generating actionable insights, and influencing cross-functional decisions. This position reports to the Director of Customer Experience & Insights and partners closely with marketing, product, operations, and sales teams. Key Responsibilities Design and implement customer learning plans tailored to business priorities. Lead qualitative and quantitative research initiatives to uncover customer needs and behaviors. Create and manage customer journey maps, personas, and experience blueprints. Drive insight-based decision-making across product development, service design, and marketing....

Price Comparison Customer Experience Product Manager, Shopping (Remote-Eligible) We are looking for a Price Comparison Customer Experience Product Manager to join our growing team in Capital One Shopping. If you have a remarkable ability to use data to tell a story, form a hypothesis and define metrics to identify the success of product initiatives - this is the role for you! Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of...

Job Description: Key Responsibilities: Define the "day one" onboarding and operational experience for customers using the OASIS platform, setting the tone for long term engagement and value realization. Lead the development of modular, persona-based UI components that provide visibility into key performance indicators such as health, performance, cost, risk, and compliance. Integrate GenAI powered features that enhance usability, including dynamic content, contextual suggestions, and AI copilots that help users navigate and act with confidence. Translate customer goals and feedback into clear, actionable product requirements across responsive web and mobile environments. Partner closely with UX design, engineering, data science, and customer facing teams to refine the customer journey and ensure product market fit. Embed agentic AI interactions that reduce friction and simplify complex operational tasks, requiring minimal user training or...

Job Description: Key Responsibilities: Define the "day one" onboarding and operational experience for customers using the OASIS platform, setting the tone for long term engagement and value realization. Lead the development of modular, persona-based UI components that provide visibility into key performance indicators such as health, performance, cost, risk, and compliance. Integrate GenAI powered features that enhance usability, including dynamic content, contextual suggestions, and AI copilots that help users navigate and act with confidence. Translate customer goals and feedback into clear, actionable product requirements across responsive web and mobile environments. Partner closely with UX design, engineering, data science, and customer facing teams to refine the customer journey and ensure product market fit. Embed agentic AI interactions that reduce friction and simplify complex operational tasks, requiring minimal user training or...

Job Description: Key Responsibilities: Define the "day one" onboarding and operational experience for customers using the OASIS platform, setting the tone for long term engagement and value realization. Lead the development of modular, persona-based UI components that provide visibility into key performance indicators such as health, performance, cost, risk, and compliance. Integrate GenAI powered features that enhance usability, including dynamic content, contextual suggestions, and AI copilots that help users navigate and act with confidence. Translate customer goals and feedback into clear, actionable product requirements across responsive web and mobile environments. Partner closely with UX design, engineering, data science, and customer facing teams to refine the customer journey and ensure product market fit. Embed agentic AI interactions that reduce friction and simplify complex operational tasks, requiring minimal user training or...

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Are you ready to join the Un-carrier movement? We are seeking a highly skilled DevOps Engineer to join our dynamic team. As a crucial member of our organization, you will be responsible for supporting our CI/CD process and ensuring seamless deployment pipelines. Your role will involve assisting in the initiation, planning, and monitoring of a wide range of tasks, from minor bug fixes to large-scale system updates. The ideal candidate will possess a solid understanding of DevOps principles and methodologies, coupled with hands-on experience...

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Sr. Fullstack Software Engineer will own all aspects of the software development lifecycle including design, development, testing, deployment and maintenance of product features in Docusign software products. You will primarily develop customer facing experiences using React/Typescript, as well as...

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal.?Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.?Learn more at https://www.jnj.com Job Function: Strategy & Corporate Development Job Sub Function: Digital Strategy & Deployment Job Category: Professional All Job Posting Locations: Boston, Massachusetts, United States of America, Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America Job Description: Fueled by innovation at the intersection of...

Imagine yourself... + Doing meaningful work that makes an everyday impact?on the world around you. + Growing your expertise?and expanding your skillset with every project. It's possible with a role at Sea-Bird Scientific (http://www.seabird.com/) . Headquartered in Bellevue, Washington, Sea-Bird Scientific, a Veralto (http://www.veralto.com/) company, is the world's largest developer and manufacturer of products for the measurement of salinity, temperature, pressure, dissolved oxygen, fluorescence, nutrients, and related oceanographic parameters in marine waters. We offer products to support best-in-class oceanography and climate science. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. At Sea-Bird Scientific and Veralto, you'll be part of a unique culture and work environment where purpose meets possibility: where the work you do every day directly supports the health and sustainability of our oceans and their...

Regional Sales Manager – Distributor Sales – Building, Construction Resumes to careers@directhr.com   Our client is a leading manufacturer of sports and recreation equipment. They are seeking to hire a Regional Sales Manager responsible for growing and managing distribution channels, developing those relationships and expanding customer base. The role is responsible for new dealer development and promoting growth. Role: East Coast (Travel)   Responsibilities: Manage existing channel and distribution partners Source new channel relationships Establish and maintain customer relationships; manage planning, sales trends, client expectations, training, etc. Identify distributorship coverage breaks and create plans to increase dealer base Research analytics and market trends, as well as competitors Review customer history and develop forecast Maintain pertinent, detailed data including regulatory information that could influence product sales Develop...

Job Description Customer Success Services (CSS) is hiring a Principal Technical Account Manager to become a trusted customer advisor to guide and support the full life cycle implementation of Oracle products and related implementation services maximizing the customer's use of Support Services, driving satisfaction, referenceability and protecting/enhancing revenue streams. This role will be primarily focused on delivery of our SaaS/cloud related services including Cloud Priority Support, Mission Critical Support for SaaS and Mission Critical Administration for our State, Local Government and Higher Education (SLED) customers. Additionally, the TAM will deliver and oversee other CSS services as required for customers running on variety of platforms and applications. Responsibilities Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation and on their journey to the cloud to ensure successful and most...

Imagine yourself... Doing meaningful work that makes an everyday impact?on the world around you. Owning your ambition?and fueling your career growth. Joining a company?with a proven track record of success and an exciting future. Contributing to a brighter, more sustainable future. At Trojan Technologies (https://www.trojantechnologies.com/en/) , you have the power to make it possible. Trojan Technologies, a Veralto (https://www.veralto.com/) company, plays a vital role in making the various stages of the water treatment process more effective and efficient. Our products and services have applications across municipal wastewater, drinking water, environmental contaminant treatment, and residential water treatment, along with ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications. When you join the Trojan Technologies team and the broader Veralto network, you become part of a...

Lead Software Engineer (IAM/CIAM) Anywhere Type: Contract-to-Hire Category: Development Industry: Life Sciences Workplace Type: Remote Reference ID: JN -052025-102041 Date Posted: 05/11/2025 Shortcut: http://careers.eliassen.com/sZxUMd + Description + Recommended Jobs Description: Our client is looking for a lead software engineer to support multiple projects simultaneously, from the development phase to product support, relating to CIAM/IAM/SSO solutions. Our ideal candidate is a go-getter with a strong background in Java,CIAM/SSO, AWS, Rest API, GitHub, RDMS (Oracle preferred). This role can be 100% remote and the intention is to convert to a full time employee of our marvelous client! _This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision...

DepartmentApplication Services Organizational Change Manager Reporting to the Associate Director, IT Project, and Portfolio Management in the Project Management Office (PMO), you will have split responsibilities between supporting project based organizational change and building best practices, standards and thought leadership around organizational change management. As an Organizational Change Manager your focus will be on people, processes, communications, and systems of organizational change management. In parallel you will be leading change management activities for high visibility projects while collaborating with peers around campus to support success and maximize customer satisfaction. This position is not currently a management position and does not have direct reports. 75% Project based Organizational Change Management You will own and lead project change-related activities including stakeholder identification, change impact analysis, communications planning,...

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Legal Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards....

Summary: Do you want to work on one of the largest and most dynamic networks in the world - that serves as the backbone for AI data centers? Do you want the opportunity to lead a small team working at the intersection of cutting-edge engineering and global capital investments - driving clarity and execution across complex, high-impact digital infrastructure projects. If you are a strategic operator who thrives in fast-moving environments and wants to influence how the world connects at scale, this role offers unmatched scope, visibility and global impact.We are seeking a Network Strategy & Operations Manager to help shape, operationalize, and scale our global network investments portfolio. You will directly drive high-impact strategic initiatives end-to-end, manage a small team of program managers and analysts, and orchestrate cross-functional alignment across engineering, policy, regulatory, partnerships and network development partners. You'll develop key performance...

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. This is a “Hunter” role responsible for driving net new sales and...

About us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here. Title : Associate Reports to : Store Manager, General Manager or Multi-Store Manager Overview : The Lane Bryant Associate is responsible for creating a hospitable store environment using customer engagement that contributes to the achievement of Company goals. Success Characteristics : Creates a warm and welcoming environment. Strong written and verbal communication skills Represents the brand through fashion and product knowledge. Seamlessly integrates OMNI experience. Responsibilities : Sales and Service:...

At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our three products: Everand, Scribd, and Slideshare. We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. When it comes to workplace structure, we believe in balancing individual flexibility and community connections. It’s through our flexible work benefit, Scribd Flex, that employees – in partnership with their manager – can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd employees,...

Position Summary Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11.7 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information. A Loan Coordinator (LC) role is responsible for shepherding loans and the delivery of credit through the end-to-end lending lifecycle. The Loan Coordinator serves as a liaison among team members involved in the end-to-end lending lifecycle. Loan Coordinators will primarily be responsible for internal operations...

Sr Manager- Logistics Date: May 14, 2025 Brand: Essilor and Subsidiaries Location:  St Cloud, MN, US, 56301 Requisition ID:  887308  Position: Full-Time Total Rewards:  Benefits/Incentive Information If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. Our unique business model and relentless pursuit of operational excellence ensures that...