Mouser Electronics
Mansfield, TX, USA
The Customer Service Assistant role is responsible for supporting department objectives by entering and retrieving data through Mouser software systems and supporting customer service initiatives. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Successful completion of CSA Training Provide the highest level of customer service Perform data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data File, keep records, and prepare/transmit/sort/distribute facsimiles, mail, e-mail, and reports as needed Research and expedite customer requests. Monitor and ensure delivery date and product quality to meet customer requirements Verify and process customer requests correctly. Provide price and delivery quotes to customer...