Full time
Planet Home Lending
Meriden, CT, USA
Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional. Job Summary The primary purpose of the Customer Service Representative I is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls. Essential Duties and Responsibilities Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments. Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits. Completes follow-up tasks to ensure customer satisfaction and resolution. Miscellaneous duties as assigned. Position Requirements Education High school diploma or equivalent...

