216 customer service representative jobs found in Boston, MA

Job Title Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues, or requesting facility services. Provides a variety of documentation duties as a result of these inquiries for the facility. Will act as key point of contact with customers, promoting positive customer relationships. Will respond and follow up to customer inquiries by researching status of work requests and projects. Interact with other departments to ensure services are met. Job Description ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answers telephone inquiries for the day to day building maintenance issues, following standards, dispatch appropriate personnel as required, or redirect calls as necessary. Escalate calls as required. Receives all work order requests via telephone or email and creates work order, determining description, correct...

Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our "Make Money and Have Fun!" culture, with opportunities for growth in sales or management. Key Responsibilities: Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.Provides product information, resolves issues efficiently, and maintains accurate customer records.Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by...

Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our "Make Money and Have Fun!" culture, with opportunities for growth in sales or management. Key Responsibilities: Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person. Provides product information, resolves issues efficiently, and maintains accurate customer records. Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment. Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales...

Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our "Make Money and Have Fun!" culture, with opportunities for growth in sales or management. Key Responsibilities: Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.Provides product information, resolves issues efficiently, and maintains accurate customer records.Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by...

Job Title Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues, or requesting facility services. Provides a variety of documentation duties as a result of these inquiries for the facility. Will act as key point of contact with customers, promoting positive customer relationships. Will respond and follow up to customer inquiries by researching status of work requests and projects. Interact with other departments to ensure services are met. Job Description ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answers telephone inquiries for the day to day building maintenance issues, following standards, dispatch appropriate personnel as required, or redirect calls as necessary. Escalate calls as required. Receives all work order requests via telephone or email and creates work order, determining description, correct trade...

Town of Swampscott – Job Opportunity Position Title: Customer Service Representative Department: Customer Service (Treasurer/Collector’s Office) Union: AFSCME 2610 Clerical Reports To: Customer Service Supervisor FLSA Status: Non-Exempt Starting Pay: $24.04 per hour and after 6 months Pay: $25.41 per hour Schedule: 34 hours/week Benefits Eligible: Yes Application: Please email resumes to hr@swampscottma.gov Position Summary The Customer Service Representative provides direct assistance to residents and businesses of the Town of Swampscott, maintaining a reputation for professionalism, accuracy, and efficiency. This position is part of the Treasurer/Collector’s Office and handles a variety of daily inquiries and transactions related primarily to tax and utility collections, but also including parking and trash services. The role requires strong customer service skills, accuracy in cash-handling, and the ability to work collaboratively with other town...

Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our "Make Money and Have Fun!" culture, with opportunities for growth in sales or management. Key Responsibilities: Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.Provides product information, resolves issues efficiently, and maintains accurate customer records.Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by...

About Broco Energy Broco Energy is a trusted, veteran-owned energy provider delivering heating oil, propane, diesel, and emergency fueling services throughout New England. We pride ourselves on exceptional customer service, dependable delivery, and a mission-driven team dedicated to keeping homes and businesses running safely and efficiently. Position Overview We are seeking a friendly, detail-oriented Customer Service Representative (CSR) to join our growing team during the day. In this role, you’ll be the first point of contact for customers and play an essential role in ensuring a positive, efficient, and supportive experience. You’ll assist with delivery scheduling, account inquiries, service requests, and general customer support. Key Responsibilities Answer inbound calls and emails with professionalism and a strong customer-first mindset Assist customers with fuel delivery scheduling, account updates, and service requests Process payments, update billing...

This job is located at 1 Park Street, Chelsea, MA 02150 PLS ® Overview: Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview:...

This job is located at 508 Geneva Avenue, Dorchester, MA 02122 PLS ® Overview: Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents....

In this experienced level role, you will report to the Customer Service Manager. Your start date will be 5/18/2026. You will be the first contact for customers (advisors, clients, and relationship partners) for service issues, requests, procedures, and account information. You will communicate directly with customers to research questions, open issue resolution cases, and resolve higher-level problems over the phone. In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of the following locations: Madison, WI; Phoenix, AZ; Boston, MA; Denver, CO; Minneapolis, MN; Keene, NH; St. Joseph, MO. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training, and culture events. To help you get set up for success, your first week of training will include in-person onboarding at our Madison, WI office. The remainder of training will be virtual. The...

Position Description & Qualifications If you love a high energy and fast pace environment - Serco has a great opportunity for you! The Task Lead will be on a dynamic team, supporting customers with processing their retirement pensions. Bring your expertise and collaborative skills to make an impact towards servicing our retirees. Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. This position is responsible for meeting daily tasks associated with their assigned operational activities, processes, and workflows. The candidate will support the Operations Supervisor through daily monitoring and reporting on the status of their assigned tasks, by providing training and feedback to include providing Subject Matter Expert (SME) input to staff in support of their...

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today! The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily...

Customer Service Rep - First Notice of Loss (Work from Home or Hybrid) Date: Mar 26, 2026 Location: Webster or Work from Home, MA, US Company: MAPFRE S * * ummary Here at MAPFRE we pride ourselves on our employees' talent, commitment and ability to innovate with purpose. We recognize the value that our Customer Service team brings to MAPFRE and are looking to hire individuals who embody these qualities every day! As one of our Customer Service Representatives, you will play a vital role in delivering an exceptional customer experience to our customers and agents. If you are passionate about working with customers and ensuring they have the best experience possible through real-life interactions, this is the perfect position for you! CALL CENTER BILLING or FIRST NOTICE OF LOSS EXPERIENCE PREFERRED Bilingual (Spanish/English) skills are preferred Schedule/Hours : Monday through Friday, 8:00 a.m. to 4:30 p.m. (EST) while in training (approximately 6-7...

Express Auto Damage Insurance Claim Rep (Hybrid or Remote) Date: Mar 24, 2026 Location: Webster MA or Work from Home, MA, US Company: MAPFRE Job Summary: Position is Hybrid, within a commutable distance to Webster, MA (2 days in office/3 days remote). Will consider remote. Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. EST while in training. Once training is complete, regular work schedule will be 8:30 a.m. to 5:00 p.m. EST. Excellent opportunity to join our Claims, Physical Damage Department. In this role as Auto Damage Claim Rep, you will beresponsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements. Communication - Assure written and verbal communications are timely, professional and empathetic. Customer Service - Deliver service to customers and agents aligned with contribution to the Departmental tNPS score Telephone Management -...

Site Maintenance Council: Girl Scouts Of Eastern Massachusetts Job Location: MA - Andover Salary Range: $24.00 - $28.00 (Hourly) Employment Type: Full-Time (Regular) Job #: 8553 Post Date: 4/8/2026 Job Summary The Site Maintenance role oversees the daily operations, maintenance, safety, security and overall functionality of the assigned property in Andover, MA. This position ensures that all facilities, grounds, structures, and program areas are well-maintained, safe, and welcoming for customers, volunteers, and staff. At times, this role may be needed at other locations to assist with high priority seasonal needs. This position coordinates site usage, manages repair and maintenance activities, supports program delivery, and serves as the primary on-stie customer service representative. Job Qualifications Required: Minimum age of 21 years by date of hire. Minimum of three years of experience in construction trades or camp/facility maintenance...

Description: Retail Yard Customer Service Representative Type: Full-Time Reports To: Yard Manager / Store Manager Schedule: Saturdays required (with one day off during the week) + Sundays off Who We’re Looking For We’re seeking a Retail Yard Customer Service Representative to be the welcoming face of our yard—helping customers, keeping operations running smoothly, and making sure every order is handled safely and efficiently. This role blends customer service, order fulfillment, and yard operations, all while supporting a positive customer experience. What You’ll Do Greet and assist customers with orders, returns, and product questions. Pull, load, and inspect materials accurately and efficiently. Safely operate forklifts and other equipment for loading/unloading. Drive and deliver in non-CDL vehicles (pickup trucks, retail trucks) as needed. Support drivers with loading/unloading deliveries and processing returns. Maintain product knowledge,...

Field Technical Representative Requisition ID: 14964 Location: US Pay Type: Salary COMPANY OVERVIEW Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We're in every construction market. Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition. Learn more at www.amrize.com/careers...

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. As a shift manager you will lead with purpose and prepare for the next step in your Starbucks journey. Through hands-on experience, mentorship, and training, you'll learn to run a multi-million dollar business, lead a team, and create a welcoming space for your community. We are invested in your growth journey, empowered through developmental experiences as well our industry leading benefits . Summary of Experience One year retail / customer service management experience, two years\preferred OR 4+ years of US Military service One year supervising the work of others, teambuilding, coaching Strong organizational, interpersonal and problem solving skills Entrepreneurial mentality with experience in a sales focused environment As a...

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. As a shift manager you will lead with purpose and prepare for the next step in your Starbucks journey. Through hands-on experience, mentorship, and training, you'll learn to run a multi-million dollar business, lead a team, and create a welcoming space for your community. We are invested in your growth journey, empowered through developmental experiences as well our industry leading benefits . Summary of Experience One year retail / customer service management experience, two years\preferred OR 4+ years of US Military service One year supervising the work of others, teambuilding, coaching Strong organizational, interpersonal and problem solving skills Entrepreneurial mentality with experience in a sales focused environment As a...

This position manages customer project efforts and deliver exceptional customer service throughout the lifecycle of complex projects lasting approximately 6 months or longer. The individual in this position is an exceptional representative of Red River and maintains the highest standards of professionalism, attention to detail, and responsiveness to customer requests. They are the main point of contact for our customers and manage the day-to-day activities relating to the customer projects as required, including planning, coordination, scheduling, and execution of customer project requirements. Completing projects on time, on budget, and with exceptional customer satisfaction is this position's charter. Additionally, this position interfaces with and manages the customer stakeholder team on all assigned projects and maintains a team schedule. Primary Position Tasks: Own end-to-end delivery of complex, multi-phase Professional Services projects from award through...

The Boston Athenaeum brings people together and connects them in unexpected ways with books, art, ideas, and each other. Reporting to the Manager of Programming and Events, the Event Programming Coordinator helps fulfill this mission by assisting with event coordination and production of diverse programs and events that foster community engagement and cultural enrichment, broaden and diversify BA’s audience base, enhance support for the BA, drive increased visitation, and deliver exceptional member and visitor experiences. A significant portion of the role is managing logistics, maintaining information in our events software, publishing events through our website, and supporting event ticketing. The right candidate will be as comfortable working in a technical and logistics support role behind the scenes as they are coordinating during a fast-paced public event. The Event Programming Coordinator must be able to work independently as well as collaboratively, make thoughtful...

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. As a shift manager you will lead with purpose and prepare for the next step in your Starbucks journey. Through hands-on experience, mentorship, and training, you'll learn to run a multi-million dollar business, lead a team, and create a welcoming space for your community. We are invested in your growth journey, empowered through developmental experiences as well our industry leading benefits . Summary of Experience One year retail / customer service management experience, two years\preferred OR 4+ years of US Military service One year supervising the work of others, teambuilding, coaching Strong organizational, interpersonal and problem solving skills Entrepreneurial mentality with experience in a sales focused environment As a...