9242 customer support associate jobs found

If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or services offered. Assess customer...

If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or services offered. Assess customer...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or services offered. Assess customer...

If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or services offered. Assess customer...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...