Mahle
Farmington Hills, MI, USA
Your Contribution As a Technical Support Representative reporting to the Technical Support Supervisor, you will be responsible for answering phone calls, answering questions regarding applications and product information. Conduct research for new products and model information. Answer Hotline phone calls, respond to emails, and chat requests to assist customers with equipment issues and questions Be the communicator between end users and internal sources to solve equipment issues Maintain knowledge of all private brand customers Entering orders, checking status of orders, updating customers of back-order items Processing warranty registrations Dispatching service providers Assisting in training service providers, distributors, reps, and outside sales Reporting issues back to the correct departments to better the equipment Answer product application questions about installation, change intervals, where to purchase, etc. from multiple private brand...