Contract
TEKFORTUNE INC
Chesapeake, VA, USA
I have a great job opportunity. If interested , please share the updated resume, and reach me at (732) 784-3812. Thanks! Job Title: L2 Desktop Support Analyst Location: Chesapeake, VA (Onsite) Duration : 6-12 months + Responsibilities: Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Classify Service Calls according to the specified options. Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles. Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution. Use the ServiceNow to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant messages, and assigned tickets from incident dispatchers; Assign work orders / incidents to appropriate support teams if necessary and follow up until resolved....