Full time
Computer Aid, Inc.
Cleveland, OH, USA
Job ID Number R4521 Employment Type Full time Worksite Flexibility Onsite Job Summary We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have hardware and software troubleshooting skills, and are looking for your next career move, apply now. Job Description We are seeking a Desktop Support Specialist to provide IT service and support This position will be a full-time contract and onsite . What You’ll Do Interact via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems. Has knowledge and experience of commonly used concepts, practices, and procedures within the IT support industry (ITIL, MOF, HDI best practices) Properly escalate unresolved issues to the next level of support with strong supporting documentation Keep peers and management informed of trends, significant problems, and unexpected delays Utilize excellent customer...