Oracle
Boston, MA, USA
Job Description Manage an Incident and Escalation team will install code, monitor, maintain, support, and optimize all production cloud technologies including both hardware and software for CSS. Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Responsibilities This role will live in CSS NA Technical Region and Support and will manage 10-12 High Touch operations personnel working Incidents and Escalations. This role will report to the Sr. Director with direct interactions with VP and SVPs. This role is responsible for the hiring, training, and performance review of all IC operations personnel. Manage people responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to...