Full time
Nihon Kohden America
Irvine, CA, USA
The Director Service Commerce will be responsible for driving the commercial strategy and execution for the service division. This role involves leading a team to enhance customer satisfaction, optimizing service revenue, and ensuring compliance with industry standards. Key success factors include driving service revenue, contract penetration, warranty conversion, and contract renewals. Essential Functions and Main Duties Develop and implement commercial strategies to drive service revenue growth and improve customer satisfaction. Build and maintain strong relationships with key customers, understanding their needs and ensuring the delivery of exceptional service. Identify opportunities to optimize service revenue through upselling, cross-selling, and new service offerings. Ensure service activities comply with regulatory standards and internal quality assurance processes. Work closely with other departments, including sales, marketing, and product...