Full time
Prime Therapeutics
Remote (Saint Paul, MN, USA)
Lensa is the leading career site for job seekers at every stage of their career. Our client, Prime Therapeutics, is seeking professionals. Apply via Lensa today! Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. Job Posting Title Director, Voice of Customer and Journeys - Remote Job Description The Director Voice of Customer and Journeys oversees teams that drive continuous improvement of the overall company brand experience across all of Prime’s customers, including members, health plans, employers, providers, consultants and other audiences. The director leads teams that consult, provide insights from voice of customer (VOC) and lead experience design and journey management efforts to improve strategic decisions and drive action via implementing and enabling feedback loops, including the Net Promoter System (NPS). The director is a subject matter...