Full time
Mavis Tires & Brakes at Discount Prices
White Plains, NY, USA
Mavis Tires & Brakes at Discount Prices - Help Desk Dispatcher We are seeking a highly organized and authoritative Help Desk Dispatcher to act as the "air traffic controller" for our IT support operations. In this dual-focused role, you will be responsible for the end-to-end management of the ticket queue, triaging incoming service requests, and managing technician workflows to ensure maximum resource utilization. Key Responsibilities Ticket Dispatching & Workflow Coordination Ticket Intake & Triage: Serve as the primary point of contact for all incoming service requests. Evaluate the urgency and business impact of issues to accurately prioritize and categorize tickets within the ITSM platform (e.g., ConnectWise, ServiceNow, Remedy). Queue Management: actively manage the service board to ensure all tickets are assigned, processed, updated, and closed within stipulated Service Level Agreements (SLAs). Technician Utilization: Manage the...

