Full time
Aston Carter
Atlanta, GA, USA
Aston Carter is looking for a Dispatch/Monitoring Customer Service Specialist.* *Description:* Candidates will be responsible for answering inbound phone calls from clients regarding refrigeration, electrical or mechanical problems. These call center folks will be troubleshooting the problems and providing assistance over the phone to each client. Answering calls, making follow up calls, updating information, working on the computer, using different software systems, etc. Additional duties: -Answering inbound calls, providing customer service to all clients Performing data entry, working on the computer Using various computer systems, navigating through the computer Making outbound calls to follow up with clients ensuring customer satisfaction Learning the products and services to effectively communicate with internal and external employees and clients Documenting all account information, reviewing accounts, service plans, etc. *Skills:* Inbound Call Center,...