Contract
Digital Technology Solutions
Smyrna, TN, USA
DTS is looking for Field Support Technician for our client in Smyrna, TN . Field Support Technician (Auto Repair) Replies to TECH LINE cases via email or phone, and/or responds to chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff. Job Functions Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals. Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customer’s viewpoint and recommends...