12699 head of customer experience operations jobs found

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Zoom Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and executing the operational strategy that supports the end-to-end post-sales customer lifecycle. This role builds scalable processes, systems, and governance to drive customer retention, renewals, expansion, and long-term value realization. About The Team The Customer Experience Operations team partners across Sales, Customer...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Zoom Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and executing the operational strategy that supports the end-to-end post-sales customer lifecycle. This role builds scalable processes, systems, and governance to drive customer retention, renewals, expansion, and long-term value realization. About The Team The Customer Experience Operations team partners across Sales, Customer...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Zoom Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and executing the operational strategy that supports the end-to-end post-sales customer lifecycle. This role builds scalable processes, systems, and governance to drive customer retention, renewals, expansion, and long-term value realization. About The Team The Customer Experience Operations team partners across Sales, Customer...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Zoom Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and executing the operational strategy that supports the end-to-end post-sales customer lifecycle. This role builds scalable processes, systems, and governance to drive customer retention, renewals, expansion, and long-term value realization. About The Team The Customer Experience Operations team partners across Sales, Customer...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Zoom Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and executing the operational strategy that supports the end-to-end post-sales customer lifecycle. This role builds scalable processes, systems, and governance to drive customer retention, renewals, expansion, and long-term value realization. About The Team The Customer Experience Operations team partners across Sales, Customer...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Zoom Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and executing the operational strategy that supports the end-to-end post-sales customer lifecycle. This role builds scalable processes, systems, and governance to drive customer retention, renewals, expansion, and long-term value realization. About The Team The Customer Experience Operations team partners across Sales, Customer...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Zoom Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and executing the operational strategy that supports the end-to-end post-sales customer lifecycle. This role builds scalable processes, systems, and governance to drive customer retention, renewals, expansion, and long-term value realization. About The Team The Customer Experience Operations team partners across Sales, Customer...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Zoom Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and executing the operational strategy that supports the end-to-end post-sales customer lifecycle. This role builds scalable processes, systems, and governance to drive customer retention, renewals, expansion, and long-term value realization. About The Team The Customer Experience Operations team partners across Sales, Customer...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Zoom Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and executing the operational strategy that supports the end-to-end post-sales customer lifecycle. This role builds scalable processes, systems, and governance to drive customer retention, renewals, expansion, and long-term value realization. About The Team The Customer Experience Operations team partners across Sales, Customer...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Zoom Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and executing the operational strategy that supports the end-to-end post-sales customer lifecycle. This role builds scalable processes, systems, and governance to drive customer retention, renewals, expansion, and long-term value realization. About The Team The Customer Experience Operations team partners across Sales, Customer...

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes ( excluding CA ) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (Wilmington, DE) 68521 (Lincoln, NE) 56301 (St. Cloud, MN) Who We Are We’re a team of content managers who work with operations, product, tech, and design teams to deliver content experiences that help our agents solve problems for millions of customers. We are passionate about crafting the performance-enabling, human-centered digital content experiences our global network of talented agents use every day to confidently know the best thing to say or do when helping our customers. Our content...

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As the Head of Credit Monitoring & Financial Wellness Platform within PNC's Retail Lending organization, you will be based in Chicago, IL. The Head of Credit Monitoring & Financial Wellness Platform is responsible for leading the strategy, development, and delivery of a comprehensive customer experience that enables customers to monitor their credit score on an ongoing basis while accessing tools for personal financial budgeting and identity protection. This role owns the end-to-end product lifecycle, including strategic planning, technology delivery, third-party partnerships, and...

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s...

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for RELX. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Do you enjoy building solid internal and external relationships resulting in growth? Do you enjoy collaborating cross-functionally to deliver on common goals? Key Responsibilities Strategic Leadership Set and communicate the regional editorial vision for North America Legislation, ensuring alignment with GEO and the Global Head of Legislation’s strategic agenda Lead strategic planning for statutory and regulatory content, anticipating market trends and shaping future coverage and...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Fortive Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. About The Role We are hiring a global leader to own services delivery performance from contract handoff through stable go-live. This role leads a management team across multiple geographies and is accountable for predictable execution, financial performance, and measurable customer outcomes. You will operate at the intersection of delivery excellence, financial rigor, and customer impact-ensuring customer onboarding functions as a disciplined, scalable adoption engine....

Job Summary The Regional Channel Manager serves as the frontline presence at assigned Channel Branches across specified targeted regions, responsible for executing regional strategies and aligning Phoenix Contact’s Partner Experience and Channel objectives with customer needs. This role leads the development and execution of corporate strategy within the assigned territory, working collaboratively with regional sales and distribution leadership to expand revenue and brand recognition across all applicable platforms. The Regional Channel Manager fosters strong, growth-oriented relationships with channel partners and branch locations, communicates strategic initiatives, and ensures the creation and refinement of efficient, mutually beneficial policies and procedures. Success in this role requires strong interpersonal skills to engage cross-functional resources across the Phoenix Contact Group, strategic thinking, and hands-on leadership to drive partner engagement and deliver...

RWE Supply & Trading Americas, LLC To start as soon as possible, full time, permanent About The Role Short-term optimisation sits at the core of value creation for RWE’s U.S. renewables portfolio. The platform is established, commercially material, and tightly connected to how assets perform in real time across increasingly complex power markets. The opportunity now is to lead this capability with clarity, discipline, and strategic intent as scale, optionality, and market volatility continue to grow. We are looking for a senior leader who can set direction, take full commercial ownership, and steer portfolio-level performance day to day. You bring an entrepreneurial mindset, sound market intuition, and quantitative confidence, and you use them to sharpen decision-making, evolve the platform pragmatically, and unlock additional short-term value. Provide senior leadership for short-term optimisation, with full accountability for prompt-market revenue performance...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Amazon. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Description At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. About This Role Audible's Head of Creator Technologies is responsible for strategy, product, and execution in...

Company Description: Join a Mission That Matters at Alfred State College Are you ready to join our winning team? At top-ranked and growing Alfred State College, we transform lives by equipping students with the skills they need to succeed, providing upward mobility, and making higher education accessible to all. Known for affordability, exceptional academic support, and career-ready graduates, Alfred State is a place where your work truly makes a difference . Under the visionary leadership of President Steven Mauro, who joined the Pioneer family in 2022, Alfred State is committed to excellence through our dynamic Strategic Plan that cultivates our caring community, strengthens academic excellence, and attracts new Pioneers like you. With growing enrollment and a proven 98% employment and continuing education rate for graduates, this is your opportunity to join a thriving and forward-thinking institution while advancing...

POSITION OVERVIEW This position advertised has been exempted from the federal civilian hiring freeze. Current FBI employees are ineligible to apply if serving under the same conditions as that for which is advertised, including: Appointing organization (FBI) Type of position (full-time, part-time, etc.) Same or higher grade Duty location (city or state) Type of appointment (permanent, temporary, etc.) Job Opening: 63979 Opening Date : March 9, 2026 Closing Date : March 13, 2026 at 11:59 pm (ET) Job Title EQUIPMENT SPECIALIST(GUNSMITH) Full Performance Level GS-12 Division Training Unit Defense Systems Location Huntsville, AL Working Hours 8:15 a.m. - 5:00 p.m.(Flexible) Job Type Full Time/Permanent Who May Apply All U.S. Citizens Number of Positions Available 2 This position is contingent upon the incumbent vacating the position Questions...

Job Description As a Manager of Collections, Small Ticket, you will be responsible and accountable for the collection activity across business units including administrative, credit, and dispute management related issues. As the Leader of this team, you will have a variety of priorities including overseeing all outbound and inbound call activity, credit report dispute management, and account adjustment activity administered by the team up until litigation. You’ll oversee all collections processes and innovative tooling and systems used for the collection activities. Find out more here about how you can unleash your full potential at DLL ! Day to day Define and manage current KPI's including minimizing Inflow, Risk Costs, and Non-Performing Loans while maximizing Collections and Cure Rates. Create standardization where possible for greater operational efficiency across teams. Ensure complete and accurate reporting. Effectively present team results to senior management...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Sanofi Group. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Title: Head of Marketing / Brand Lead, Multiple Sclerosis, US Neurology Location: Morristown, NJ, Cambridge, MA About The Job Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. Sanofi, a global healthcare leader, discovers, develops, and distributes therapeutic solutions...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for GE Healthcare. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Description Summary The Head of Global Service Parts Planning plays a critical role in ensuring efficient and optimized service parts availability across a global network to meet regional and local service levels through robust planning and inventory management execution. This position partners with the service organization, regional leaders, commercial, manufacturing, customer service, and logistics to ensure strategies, programs, and resources are aligned to achieve...