103 help-desk-it-support jobs found in Alpharetta, GA

4.2 Full-time 3 hours ago Full Job Description We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! Expectations and Tasks The Support Engagement Manager plays a key role in the Cloud Product Support organization by driving customer “hyper-care” activities and other high priority issues that have significant impact on customers. The SEM is acting as a liaison for the CSM, CEE and Support functions, whilst requesting assistance from the Engineering and...

3.0 Full-time 1 hour ago Full Job Description The VP, Payer Sales (Decision Support) is responsible for leading a team of field sales executives whose focus is to maximize the value realization and other financial objectives for a specific set of CHNG products/solutions. The VP leads a team with an annual bookings target of $29 million. The VP is responsible for developing and maintaining a team that ensures collaboration and coordination with Business Units, other Sales teams and Account Management to execute on the sales strategy. The VP will leverage the team to provide a collective “voice of the customer” to the aligned Business Unit in support of but not limited to areas such as how effectively the client is utilizing the solutions, assessing training and re-training needs, and identifying add-on/up-sell opportunities to enhance the solution. The team will support the product and service owners regarding new product features that tie to multiple client...

3.5 3 hours ago Full Job Description OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. You will manage a team of globally located Site Reliability Engineers to design, automate, build, operate, and continuously improve some of the services that back our customer facing SaaS products. The role leads a team of Site Reliability Engineer who build solutions to enhance availability, performance, and stability of OpenText services as well as automating away repetitive work as part of a cloud dev ops organization. This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a...

3.5 2 hours ago Full Job Description Req id: 27377 Alpharetta, GA, US Salt Lake City, UT, US San Antonio, TX, US Indianapolis, IN, US Southfield, MI, US Arlington, VA, US Dallas, TX, US Lexington, KY, US Brook Park, OH, US Gaithersburg, MD, US Austin, TX, US OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. You will manage a team of globally located Site Reliability Engineers to design, automate, build, operate, and continuously improve some of the services that back our customer facing SaaS products. The role leads a team of Site Reliability Engineer who build solutions to enhance availability, performance, and stability of OpenText services as well as automating away repetitive work as part of a cloud dev ops organization. This role...

OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. Overview of Business Function OpenText Cloud Operations is responsible for the global operations and delivery of our Open Text cloud services to clients in multiple industries. Our offerings range from shared, multitenant SaaS offerings to Managed Services supporting Enterprise Clients and are hosted on a variety of infrastructure platforms. The Cloud Operations team is responsible for defining the technical platform and partnering with our engineering and security teams to deliver solutions using a DevSecOps approach. You're great at Deploy system automation technologies to streamline development, testing and operational activities. Experience with infrastructure automation tools...

3.5 5 hours ago Full Job Description OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Opportunity: As Manager, Technical Support, reporting to a Senior Manager, North American Customer Support, the primary responsibility of this position is to oversee the operations of the Legal Tech Technical Customer Support team. This includes managing the team members, prioritizing and managing escalated and large accounts, interfacing with customers, and ensuring compliance with the Open Text Customer Support policies. This person must be able to understand technical concepts, ideally having a strong technical background themselves, and be comfortable managing challenging situations while remaining customer focused. You are great at: Direct...

Equivalent Experience Description: This is a 100% phone support role where analyst can expect to handle 25+ tickets a day. They leverage a tool called Microsoft Dynamics to work through and document tickets on a daily basis. Analysts will work a 9 hour shift (with a lunch break) between the hours of 8am and 8pm M-F. They can be flexible! Analyst will be apart of a 4-6 week Remote/in office training where they will learn everything they need to know about the software they will be supporting. This is a very large team (50 people when fully staffed) and they lean heavily on one another for help. When you first start you will be apart of the mentorship program where you will likely sit close to a tenured analyst that will be able to help you with your tickets. They also have 3 team leads that will work with you on a weekly basis to help you perfect your craft. After that managers will evaluate you on a monthly basis (even if there isn't any improvement to be made) so you...

3.5 5 hours ago Full Job Description OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The opportunity: Our Technical Support Specialist position offers you an opportunity to learn Open Text’s cloud fax solutions and technologies in a fast paced team environment. You are great at: Utilizing exceptional written and verbal communication skills while supporting escalations from our Network Operations Center (NOC) and Support teams. Evaluating system/application log files from internal servers to accurately document the troubleshooting process, including information collected, analysis performed, diagnosis of root cause and actions taken to correct the issue Meeting project deadlines and utilizing time management skills. Conducting post...

This position is responsible for providing remote systems support and maintenance for mission-critical Radiology imaging and workflow systems that are deployed at customer facilities around the world. The individual is engaged in utilizing their specialized knowledge of Enterprise Imaging product infrastructure and technology as well as industry standard technical training and to investigate and diagnosis customer complaints and servicing requests. Remote System Administrators are expected to ensure that all documentation is in alignment with regulatory standards and requirement in addition to providing root cause analysis. What will I be responsible for in this job? Answer customer support calls and troubleshoot issues on Change Healthcare Radiology Solutions implemented in live customer environments Diagnosing software and hardware malfunctions utilizing knowledge of Change Healthcare software, Local & Wide Area Networks, Windows Servers and workstations,...

Company Overview: The Enlyte Family of Businesses Mitchell | Genex | Coventry Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth. Job Description: This is a full-time, remote position, that can be located anywhere in the U.S. Provides administrative processes support for tasks such as data entry, document verification, communication to providers and clients. Routine decision-making is required, all the while focused on efficient processing of high-volume transaction-oriented assignments. Scope of work is defined by the...

3.7 Full-time 5 hours ago Full Job Description Company Description Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms. Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we’re transforming healthcare to improve the lives of patients everywhere. We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal. Together we’re dedicated to making an impact. Sound like you? Join and grow with us. Job Description Perform custom installations to establish functionality for complex radiotherapy and radiosurgery products Resolve product issues through detailed analysis and utilization of engineering expertise Update and service...

JOB Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) delivers a wide range of human services designed to promote self-sufficiency, safety and well-being for all Georgians. What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance; in addition to telework opportunities depending upon the position.Start your career in public service. DFCS / Office of Family Independence (OFI) is seeking candidates for the position of Economic Support Specialist 1 (Fair Hearings Coordinator). This position reports to an Economic Support Supervisor, and will be located in Cherokee County, Canton, GA. Positions open to external candidates and promotional opportunities only. Salary is non-negotiable for these positions. JOIN OUR TEAM!!! EXAMPLE OF DUTIES...

3.3 Full-time 1 hour ago Full Job Description Job Summary Intermediate level position; responsible for scheduling and coordination of work to expedite production or support particular objectives. Prepares production schedules and work orders. Allocates staffing, equipment, and materials. Prioritizes customer orders and revises production schedules as necessary.MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Inventory planning To comply with SIOP to ensure our activities comply with KPI To make the weekly replenishing proposal with collecting data from onsite team and buyer. To check the data accuracy of hundred SKUs and find the reason of change and forecast trend. To host the weekly review meeting with customer and internal department to get approval. To control material inventory at a reasonable level based on the planning strategy in areas of safety stock, lead time etc. To provide accurate and timely reporting of inventory...

Job#: 1255553 Job Description: Looking for Field Technicians in Atlanta! We have a large healthcare client needing two Support Technicians ASAP for a Laptop Refresh Project. If you're interested email your resume to nfeagin@apexsystems.com. *Contract to hire* *Gas reimbursed* *Must be Vaccinated* Responsibilities Functions under the direction of the Manager – IT Service Desk and Field Service Supervisors. Sr. Service Analyst – IT Service Delivery – Field provides advanced system-level support of multi-user clinical and financial applications, and expert technical support through direct contact with end users. The Senior Service Analyst will also lead process development projects working closely with other Analysts (both in applications and technical services) to document support requirements, develop new scripts, and train other Field Service analysts. Requires advanced knowledge of several systems, applications, and technology. Must also be able to deliver...

Pay Rate: $80,000 Yearly General Responsibilities Are you an IT professional that enjoys researching and implementing new IT solutions and optimizing systems? You must possess strong technology, security, analytical, management and demonstrate a customer service focus in a fast-paced environment with the communication skills to work effectively at all levels. This position is responsible for reviewing existing processes to identify potential security risks, gaps and integration and automation opportunities to improve efficiency. Essential Functions Azure/On-Prem environments for desktops and servers Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train...

Pay Rate: $80,000 Yearly General Responsibilities Are you an IT professional that enjoys researching and implementing new IT solutions and optimizing systems? You must possess strong technology, security, analytical, management and demonstrate a customer service focus in a fast-paced environment with the communication skills to work effectively at all levels. This position is responsible for reviewing existing processes to identify potential security risks, gaps and integration and automation opportunities to improve efficiency. Essential Functions Azure/On-Prem environments for desktops and servers Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models...

TO APPLY Please visit: www.cdph-ess.com Applicants who do not apply using the CDPH link provided above will NOT be considered. For other CDPH career opportunities, please visit: http://www.cobbanddouglaspublichealth.com/about-us/career-center/ Purpose of the Position: Under broad supervision, installs, configures, and supports a local area network, wide area network, internet system, computers, desktops and/or mobile devices. Performs necessary maintenance to support network availability. Under supervision, manage projects through the full life cycle from project definition through implementation and evaluation. This position works to promote and protect the health and safety of the residents of Cobb and Douglas Counties. Minimum Qualifications: Bachelor's degree in a related field from an accredited college or university AND Three years of related experience OR Associate's degree in a related field from an accredited college or university...

3.3 Quick Apply Full-time 2 hours ago Full Job Description SageNet is passionate about trusted connections. As a leader in managed network and cybersecurity services, the company connects, manages and protects technologies and devices across the enterprise. SageNet provides world-class service and support via our three US-based 24/7 Network Operations Centers and a nationwide field service organization. Desktop Support Technicians are responsible for aiding with technical support of desktop computers, applications, and related technology. They answer a vast range of questions from troubleshooting internet connection problems to instructing users on how to turn on their systems. They are responsible for installing, maintaining, and troubleshooting all computer hardware and software within a site. Desktop Support Technicians mostly work face-to-face with employees, answering the technical questions of all end users, and escalating them...

Company Overview SageNet is a managed network and cybersecurity services firm. Our relationship-driven approach and holistic Connect-Manage-Protect process set us apart. We deliver creative solutions built-on best-of-breed technology and with built-in cybersecurity, backed by world-class service and support. SageNet operates three US-based 24/7 NOCs/SOCs, a National Logistics Center, and a nationwide field service organization. We are proud to manage communications at more than 160,000 locations for our loyal, long-term customer base. Job Purpose A Desktop Support Technician II is responsible for aiding with technical support of desktop computers, applications, and related technology. They will answer a vast range of questions from troubleshooting internet connection problems to instructing users on how to turn on their systems. They will be responsible for installing, maintaining, and troubleshooting all computer hardware and software within a site. Our Desktop Support...

3.3 Quick Apply Full-time 3 hours ago Full Job Description Company Overview SageNet is a managed network and cybersecurity services firm. Our relationship-driven approach and holistic Connect-Manage-Protect process set us apart. We deliver creative solutions built-on best-of-breed technology and with built-in cybersecurity, backed by world-class service and support. SageNet operates three US-based 24/7 NOCs/SOCs, a National Logistics Center, and a nationwide field service organization. We are proud to manage communications at more than 160,000 locations for our loyal, long-term customer base. Job Purpose A Desktop Support Technician II is responsible for aiding with technical support of desktop computers, applications, and related technology. They will answer a vast range of questions from troubleshooting internet connection problems to instructing users on how to turn on their systems. They will be responsible for installing,...

3.7 Full-time 2 hours ago Full Job Description Company: FedEx Freight Job Title: Service Center Support Job Requisition Number: RC530798 Job Family: FXF: OPS-OFFICE Time Type: Full Time Locations: 2000 Maner Road Southeast Smyrna, Georgia 30082 Starting Rate of Pay: $19.95 Shift Start Time: 8:00am Shift End Time: 4:30pm POSITION OVERVIEW: Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: 1. Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages 2. Verify and complete required documentation and reports 3. Provide accurate information and assistance to customers, which...

3.7 Part-time 8 hours ago Full Job Description Company: FedEx Freight Job Title: Service Center Support PT Job Requisition Number: RC530768 Job Family: FXF: OPS-OFFICE Time Type: Part Time Locations: 2000 Maner Road Southeast Smyrna, Georgia 30082 Starting Rate of Pay: $16.93 per hour Work Hours: Shift Start Time: 9:00am & 6:00pm Shift End Time: 2:00pm & 11:00pm POSITION OVERVIEW: Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: 1. Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages 2. Verify and complete required documentation and reports 3. Provide...

Job Description If you are a Technician or Support Center Technician professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our Kennesaw, GA location, y ou will be responsible for managing inbound customer support calls and executing several customer engagement initiatives simultaneously including: Assisting and supporting installation, programming, new store onboarding, alarm commissioning, and troubleshooting of products and services. Calls taken by this group are typically detailed and require a medium level of expertise to resolve. Tracking and prioritizing customer engagement initiatives, maintaining customer uptime and success. Driving the overall success of engagements to ensure the end-user customer satisfaction goals are met. It is critical for this position to collaborate closely with internal engineering, product support teams as a part of the Customer Success team. The Support Center Technician must maintain...

Overview At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before. A community of builders, doers and problem solvers, we each play an outstanding role - crafting new technologies, bringing solutions to market, and participate with Companies on the front line of business. Reflexis Systems (now part of Zebra Technologies newest software solutions business unit) is the leading provider of real-time store operations solutions. Reflexis SaaS softare solutions have been selected by top global retailers to simplify store operations, optimize labour spend, and improve store execution. Some of the biggest brands in Retail, Banking and Medical utilize our solutions to offer better customer care and improve efficiencies. In this exciting role, you are the technical liaison between Partners, Customers, Technical Support, Sales, Engineering and Product Management to ensure efficient integration...